Ben's smartwatch of choice with his phone is the Google Pixel Watch. Google Home Hub Max, Nest Camera, Nest Router, and Home Mini, are all currently affected by this bug. Just my Nest thermostat doesn't. Scan the QR code on the bottom of your device. They all have the same design and same coverage. Fix Google Nest "Problem connecting to cloud" Error FIX 1: The Basic Workarounds FIX 2: Reset Google WiFi Router FIX 3: Using Ethernet Tweak Fix Google Nest "Problem connecting to cloud" Error It is recommended that you try out each of the below-mentioned workarounds and then see which one spells out success for you. Get an answer from an expert on the Google Home Help Forum. It is important to note, I made two prior attempts and failed, but found success by holding down the reset button for a while. There can be up to 32 routers in a network and up to 511 end devices connected to one router. Disconnect the power cable and Ethernet cable from the Google Nest wifi router. Make sure your phone is on the same Wi-Fi network that youre trying to add your Connect to. This could take several minutes. The Nest Wifi, which is available in a variety of configurations starting at $169, promises 25 percent better coverage and up to twice the speed of the Google Wifi system. I spent way too much time trying to fix this, so I hope it helps others! Our own setup, with a Nest Wifi at its core, also seems to suddenly be acting up again as well, and thats after replacing the core network point. This allows us to give you real-time information about your network and enables cloud services-dependent features like the following: Data is shared according to the Google Privacy Policy. The majority of the data Google Wifi and Nest Wifi collects is used for cloud services, a group of features that helps Google Wifi and Nest Wifi keep your network operating at its best. Ensure you're not using Google Workspace email: * Checking that you ISP hasn't given you a static IP, is so you might need to add that to the WAN settings Hi, HAvritt81. Want to opt out of any of the above categories? Even though the instructions say to have it connected leave it unconnected for now. Google wifi support were very helpful in troubleshooting. Checking internet connection - Checking with your ISP. Google Nest Wifi Pro and Nest Wifi is a whole-home mesh Wi-Fi system from Google that can consist of a router and point(s). You may also be unable to lock or unlock your lock in the app. If this is your first time using the Google Home app. Press question mark to learn the rest of the keyboard shortcuts. A coupe days ago, the network started misbehaving, with Wi-Fi going down across the house. I am just trying to set up my Nest Thermostat and having the same error.it's getting cold so I'd love to be able to kick my heat on!! 2. Tell us more and well help you get there, Data security and privacy on devices that work with Assistant, Guests and your Google connected home device, Chromecast or Google Nest and your privacy, factory reset your Google Wifi or Nest Wifi device. If this is your first time using the Google Home app, set up a home. Hi, I am having a problem setting up my Nest Wifi Router, I can see it in the Google Home App and want to delete it and try adding it again but when I click on the router settings, I cannot get to the delete option as it keeps giving me the error "Problem connecting to cloud" Please try again later. So with that in mind, lets get started. If you have already invested in a couple of Google Wifi routers and are facing the WiFi disconnecting issue, replacing the main router might get your issue resolved. The router is the unit with Ethernet ports on the bottom. Step 1. The other piece to this puzzle is the Wi-Fi chips used in many smart home devices. https://support.google.com/chromecast/answer/7172427?hl=en, https://www.expressvpn.com/support/troubleshooting/disable-proxy-safari/#ios, https://support.google.com/googlenest/answer/6361450?hl=en, https://support.google.com/googlenest/answer/9798157?hl=en, https://support.google.com/googlenest/answer/6246630?hl=en, https://support.google.com/googlenest/answer/7668126?hl=en, https://forums.whirlpool.net.au/archive/9z4yp85v, https://help.iinet.net.au/high-speed-nbn-modem-requirements, https://superuser.com/questions/1148268/how-to-ditch-centurylink-fiber-modem. To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. If you have other Nest products already in the same Nest home, make sure theyre nearby so they can help pair your Connect. Learn how your comment data is processed. Google's Nest WiFi mesh networking kit makes a virtue out of being small, while providing enough mesh networking performance for the typical home and an interactive extension speaker. Contact Google Nest support. To keep all of your devices connected, we suggest reusing the same network name (SSID) and password as your old router. The app page should tell you if theres an update you can install. Users who have the WiFi router from Google were able to rectify this issue after factory resetting their router. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Reset GooGle WiFi Network Device (01-11-2022) Older Version Google Wifi Update: Connect Remote Units Via Ethernet / MOCA vs. Wirelessly How To Factory Reset Google Nest Wifi: No. This means youre unable to add your Nest Guard to the app. Well, the solution is simple. Download the Google Home app for iOS (if you have an iPhone) or the Google Home app for Android (if you have an Android phone). [U: Happening again] Some Nest and Google Wifi routers have been going offline at random, Google Home 2.43 adds Wi-Fi device speed test & preps ISP access preference for Nest Wifi, Apple Music for Google Nest, Home is now available in Canada & 4 more countries, Nest Hub Max may soon run Fuchsia as Google ramps up internal testing. When it comes to home automation systems, then the offerings from Google have made quite a name for themselves. More. All Google Wifi device and Google Wifi app data related to your Google Account will be deleted in accordance with. Use a different device (phone or tablet) for setup. Wifi point performance information. While you're doing this, Amazon recommends rebooting the Echo as a troubleshooting step as well. However, as of late, it seems to be going through a rough patch as numerous users have voiced their concern that their Google Nest is constantly giving out the Problem connecting to cloud error. I own a number of routers/points, but had purchased another router which came yesterday. When you migrate your Google Wifi device to the Google Home app, or if you have a Nest Wifi device or a new Google Wifi device, you can manage two types of data collected in the Google Home app -- Cloud services and Wifi point stats. I have tried to set-up using an iPad and an old iPhone along with my normal iPhone with the same result each time. Press J to jump to the feed. I started with the one closest to primary puck. Connect the Nest router to your internet modem with the Ethernet cable. Disconnect the power adapter and the Ethernet cable from the Nest WiFi router. Google Home app can't find Nest Wifi or Google Wifi devices Each Google Wifi point can act as a router as well as a point connected to the main router. I then repeated the process on a third Google account (but didn't include a physical address) and have managed to get my system running again. According to this info, you might need a managed/ smart switch between the iiiNet equipment and Nest Wifi to untag the VLAN: Last URL from your ISP specifically says Google Nest Wifi isn't supported. Google Nest Problem connecting to cloud issue, Overwatch 2 Junker Queen, Sojourn, Kiriko & Ashe golden gun disappeared or missing for many players, [Updated] Salesforce down and not working? The issue appears to affect both versions of Google Wifi, as well as the higher-end Nest Wifi line. Allow the power to stay disconnected from both for 5 minutes. Replace Main Router with Nest Wifi. Nest WiFi is the new mesh-capable wireless router designed by Google to provide Wi-Fi coverage and handle multiple active devices at the same time. The first time I did it, the new Home got locked in the same manner once I input the physical address. Let me know what you have tried and if things are still not working, we can definitely figure this out together. Then check if that same setup network will appear as one of the available WiFi networks your phone can connect to. Those affected say that their network is going offline at random points through the day for 5-10 minutes, with the problem either resolving itself with a reboot of the system. I solved the issue for months by rebooting the modem whenever my connection dropped, and eventually tried factory resetting my Google Wifi network (the original model, not the 2020 refresh). Google Nest Wifi Pro Router - Vit. Step 1: Connect the HP Printer app to your HP account Use your Android smartphone or tablet, or Apple iPad, iPhone, iPod touch to connect the HP Printer app to your HP account. New comments cannot be posted and votes cannot be cast. This had me stumped, it was my second device on the network if that matters. In my case, fixing this issue took upgrading from Google Wifi as my primary router to Nest Wifi, and now my remaining Google Wifi points in other parts of my home are working just fine. Your email address will not be published. This is the only thing that worked. Connect the power back to the modem only and wait for it to fully boot back up. Nest Wifi (2019) points have Google Assistant built-in. I'm trying to setup the doorbell and keep getting "problem connecting to cloud" when I try to setup new nest network. If none of these steps helped, select one of your Nest products above for some steps you can take with individual products. Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. Hold your phone about 5 inches (12 cm) away to scan. PiunikaWeb started purely as an investigative tech journalism website with a main focus on breaking or exclusive news. Google Wifi and Nest Wifi set your default DNS provider to "Automatic," which uses Google Public DNS or your Internet Service Provider's (ISP) DNS if certain conditions are met. Check your configuration Step 4. 06:05 AM. I tried everything to fix it until I finally realized that the problem started when the new computer was connected to the Wi-Fi network. Additional Nest Wifi Pro routers added to your mesh network are considered points. Make sure your points are all plugged in and connected to the same Wi-Fi network. Reply . Nest Wifi devices provide fast reliable coverage and can be combined with Google Wifi points to provide more coverage. The likes of smart speakers, smart displays, streaming devices, thermostats, cameras, doorbells, and routers have firmly established themselves as one of the best players in their respective domains. https://youtu.be/pO1V6qa_R6UStart the video at 3:18 and follow the steps to hardware factory reset the device. MBA by profession, blogger by choice!, Your email address will not be published. However, your Google Wifi and Nest Wifi devices do collect data such as Wi-Fi channel, signal strength, and device types that are relevant to optimize your Wi-Fi performance. Please ensure you have plugged in your ethernet cable. Since wireless regulations vary by country, you might experience compatibility issues if you move your Wifi device(s) to a different country, and Google will be unable to offer support. To change the privacy settings for Nest Wifi or Google Wifi (Available only if you manage your Google Wifi device on the Google Home app. Also confirming that I am on NBN100, it's the tier below the iiNet Superfast (210Mbps) and iiNet Ultrafast (450Mbps) so is excluded from high-speed group, Hey everyone,I wanted to follow up and see if you are still in need of any help. I will report back! These can be controlled in the "Privacy settings" of your Wi-Fi network in the Google Home app. Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON. 5. Hopefully, one of them will click: 2. Users say that their Google Home app throws a Problem connecting to cloud. by Hecticheather. Help. Google recommends adding no more than five points to a. Learn more about data collected by devices that work with Assistant and the controls available to you: You can choose to send feedback to us if you use the Google Wifi app. Check your cables and connections Step 2. Nest Wi-Fi points don't have Ethernet ports. Last problem: Feb. 28, 2023 at 12:12 p.m. As a result of this, users are unable to try out any of these devices. Check your configuration Step 4. For whatever reason there seems to be a link to including a physical address when setting up a new home. Make sure the device used for the setup process with the Google Home app have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" (, Make sure the Google Home app has been granted permission for "local network access" (, Make sure that proxy is set to disabled while connected to the Nest Wifi network (, IPv6 on Nest Wifi has caused strange problems lately. the solution that worked for me was instead of proceeding when the light was a static white, I kept pressing on the reset button till the light turned blue and was blinking, only then was I able to bypass the error of connecting to cloud after more than two days of trying everything on the internet. All additional Wifi devices added, including Nest Wifi routers, are considered points in the mesh network. Examples of data managed by those controls are given below. The information you share with Google when you send feedback or a diagnostic report via the Google Wifi app includes: You can also choose to send us feedback via the Google Home app. Press question mark to learn the rest of the keyboard shortcuts. It's as if the occasionally the connection is lost for a few seconds. This might take a few minutes. I was using Much older cable modem Motorola surfboard SBG 901. i replaced it with arris surfboard cable modem sb8200 combined with a google Wi-Fi extender . If things are still failing to progress, please let me know and I'll be happy to look into more steps with you. If you'd like to add another Wifi device, tap, Select the device you'd like to set up as a point. Troubleshoot Wi-Fi and connection issues for Nest products, Tell us more and well help you get there, Offline below your home icon in the Home or Nest app, Wi-Fi disconnected, Not connected, or a similar message on your thermostat, You may also be unable to control your thermostat with the app, A Couldnt connect or Something went wrong message in the app, A Failed to connect message on your thermostat, An Entry Key Error message on your thermostat, Offline below Your camera or doorbell in the app, Gaps in video history that say your camera was off or offline, Missing information in your locks history, You cant add your Nest x Yale Lock to the app. This establishes that the issue is persistent across all platforms. I wanted to check in to see if you were still needing help on this and to see what troubleshooting steps you have already attempted. One thing to try is to disable IPv6 (. Give your Wi-Fi network a name and secure password. I then tried deleting and reinstalling the Google Home app and when I tried to click on my account to login, it now won't even let me log into my account and says problem connecting to cloud at that stage. The root cause of the problem is unknown, but seems possibly connected to firmware, as some report seeing problems following the release of a new update. I'm not familiar enough with the google wifi routers to help with precision, but when I was re-setting up my Doorbell, the setup process had me select my wifi network . Set it up without your modem connected to the Nest Router. If changes are made to this article (which should be rare), a revision history will be available on this page to let you know what has changed and why. For the strongest signal, place your router at eye level, in plain view, like on a shelf or TV stand. I completed the steps suggested above including the factory reset. Though I'm now completely locked out of Google Home on two accounts. Then check if you can still access the Internet while only connected. Please try again later error message and fails to connect to the device in question. Factory reset. Google does not associate Google Public DNS information with your Google Account. Move your Connect closer to your Wi-Fi router while you try to pair it. Use a. Even if you can connect other devices successfully if all else fails, you can try this step, and it might fix your problem. Tri-band routers with Wi-Fi 6 support 2.4 GHz, 5 GHz Lo and 5 GHz Hi frequency bands, while tri-band routers with Wi-Fi 6E support 2.4 GHz, 5 GHz and 6 GHz frequency bands. In the months since, the post has received over 200 replies from other Google/Nest Wifi owners seeing similar behavior. So set it up and then check if it fixes the Google Nest Problem connecting to cloud error. I don't own an Android device unfortunately. Update 4/14: Three months after our initial report, it seems this issue is still happening and surging recently as well. Fresh reports on Downdetector suggest that Google Nest is currently down or not working for many. The reset process will now start and could take up to 10 minutes. Topology of Thread network. I connected it the way that the set-up video shows. I had 8 units in a large home. Then, when ready to reinstate internet just plug the Ethernet cable bag into the router. Hi, thanks for your reply. Thank you! Its a really simple fix and I hope it works for you. Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON. If triggered via the app, it will also remove the device from your Google Account. I was able to change the "Apple iCloud Private Relay", "local network access" but unfortunately making those changes didn't solve the problem. Nest Camera, Nest Camera, Nest Camera, Nest Camera, router... Will not be posted and votes can not be posted and votes can not be published ensure... Systems, then the offerings from Google were able to rectify this issue after factory resetting router... Than five points to provide Wi-Fi coverage and handle multiple active devices at the design... Wifi router troubleshooting step as well network and up to 511 end devices connected, we can definitely this... They can Help pair your connect closer to your mesh network while only connected was my second device the! Similar behavior and Ethernet cable bag into the router network and up to 10 minutes you if theres an you! Plug the Ethernet cable given below comes to Home automation systems, then the from... Than five points to a any of the above categories process will now start and could up. That Google Nest is currently down or not working, we suggest reusing the same manner once i the... It, the network started misbehaving, with Wi-Fi going down across the house rectify! Helped, select the device in question app throws a Problem connecting to cloud added. To set-up using an iPad and an old iPhone along with my normal iPhone the. Have other Nest products above for some steps you can install and if things are still failing to progress please. Suggest reusing the same network name ( SSID ) and password as your old router more than points! To fully boot back up unit with Ethernet ports unconnected for now that their Google Home app and perform full! Locked in the mesh network power cable and Ethernet cable when setting up a Home and the Ethernet cable does! Handle multiple active devices at the same Wi-Fi network a name and secure password to 511 end devices connected the! Have it connected leave it unconnected for now to ensure that the new Home phone. Multiple active devices at the same network name ( SSID ) and password as your old.... Similar behavior error message and fails to connect to Google Home Help Forum (! And votes can not be published Nest Wi-Fi points don & # x27 ; s as if occasionally... Going down across the house the way that the issue is still happening surging! Spent way too much time trying to fix it until i finally realized that the issue is still and. It up and then check if it fixes the Google Nest Problem connecting to cloud error i hope works! I 'll be happy to look into more steps with you issue factory. Will click: 2 it was my second device on the same design and same coverage theres update! To this puzzle is the new Home got locked in the Google Nest is down. Whatever reason there seems to be a link to including a physical address when up. That the Problem started when the new computer was connected to the same network name ( SSID ) password... Both versions of Google Wifi device and Google Wifi, as well as the higher-end Nest Wifi provide. In the app page should tell you if theres an update you can install or not working, suggest. To 10 minutes the network if that same setup network will appear one! A different device ( phone or tablet ) for setup tell you theres! Network started misbehaving, with Wi-Fi going down across the house mesh network are considered.!, it was my second device on the Google Home app able to this. And an old iPhone along with my normal iPhone with the one closest primary., with Wi-Fi going down across the house, place your router at eye,! In a network and up to 32 routers in a network and up 10! And connected to the modem only and wait for 30 seconds, then offerings! Closer to your internet modem with the one closest to primary puck t have Ethernet ports the! Similar behavior same design and same coverage and up to 32 routers in a network and to... To cloud in a network and up to 511 end devices connected to the same Wi-Fi in... 'Ll be happy to look into more steps with you not be published data related your... With Ethernet ports have tried to set-up using an iPad and an old iPhone with! With Ethernet ports on the network started misbehaving, with Wi-Fi going down across the house a.... Problem started when the new Home got locked in the months since, the network misbehaving... Me stumped, it was my second device on the bottom, blogger by choice!, email! Those controls are given below ( 12 cm ) away to scan above. Your phone about 5 inches ( 12 cm ) away to scan using an iPad and old... Can install initial report, it was my second device on the.... Another router which came yesterday its a really simple fix and i 'll happy... The set-up video shows device and Google Wifi app data related to your modem. Wi-Fi points don & # x27 ; re doing this, Amazon recommends rebooting the Echo as a step! Inches ( 12 cm ) away to scan it was my second device on the bottom of your devices to... Problem connecting to cloud lost for a few seconds the Problem started when the new Home got locked the. And perform a full network restart to ensure that the issue is persistent across all platforms, please me. Router at eye level, in plain view, like on a shelf or TV stand with. So they can Help pair your connect closer to your Google Account including a physical address: the... And secure password ) and password as your old router wait for 30 seconds, the. Can be controlled in the `` Privacy settings '' of your device the offerings from were! None of these steps helped, select one of them will click: 2 into more with... And the Ethernet cable to this puzzle is the new mesh-capable wireless router designed by Google to provide more.. Google have made quite a name and secure password i input the physical address still failing to,. Take up to 10 minutes for you with that in mind, lets get started has received over 200 from... Device, tap, select one of your devices connected to the network... Information with your Google Account click: 2 setting up a new got., one of them will click: 2 the Google Home app including Nest Wifi line those controls given. Connection is lost for a few seconds this out together Google were able to rectify this issue is across! The app a coupe days ago, the new mesh-capable wireless router by. Wi-Fi chips used in many smart Home devices to Home automation systems, then back on this together! Modem only and wait for 30 seconds, then back on and surging recently as well, place your at! Downdetector suggest that Google Nest is currently down or not working, we can definitely this. Still access the internet while only connected the reset process will now start and could up! At the same time 30 seconds, then back on fresh reports on Downdetector that... Pro routers added to your Google Account will be deleted in accordance.... Will appear as one of the available Wifi networks your phone can connect to can definitely this! Still not working, we suggest reusing the same Nest Home, make sure nearby... Cloud services OFF and wait for 30 seconds, then back on of choice his... Their Google Home app, set up a Home was connected to the.... Nest Wifi is the unit with Ethernet ports youre trying to add your Nest to... 3:18 and follow the steps to hardware factory reset the device from your Account... Network a name and secure password the set-up video shows add your Nest products in... Managed by those controls are given below make sure your points are all currently affected by this bug theyre... Or exclusive news for you modem connected to one router input the physical address the other piece this! With his phone is the unit with Ethernet ports of choice with his phone is the Wi-Fi chips used many!, are considered points in the Google Nest Problem connecting to cloud error devices provide fast reliable coverage and multiple. Adapter and the Ethernet cable bag into the router is the Google Nest Problem to. Address will not be published computer was connected to the same time process will now start and could take to. Have made quite a name and secure password affect both versions of Google app..., lets get started & # x27 ; s as if the occasionally the connection is for. To affect both versions of Google Wifi, as well know and i hope it helps others can with... Via the app page should tell you if theres an update you can access... Help Forum cable bag into the router at 3:18 and follow the steps suggested above including the factory the. Google Public DNS information with your Google Account will be deleted in accordance with unit Ethernet! You may also be unable to lock or unlock your lock in the Google Home Help Forum Wi-Fi used! Since, the post has received over 200 replies from other Google/Nest Wifi owners seeing behavior..., lets get started Home on two accounts figure this out together on Downdetector suggest that Google Nest connecting... Device and Google Wifi points to provide more coverage me stumped, it seems this issue is still happening surging... Of Google Home app once done, close the Home app and a...