Patients can contact Attleborough Surgery at 01953 453166 for appointments. We are doing our best to advertise these details on social media and within the Practice and are as equally frustrated with the problems faced by our patients and the significant workload being experienced by our staff when trying to help resolve issues with an App that we have no control over. Normally I have meds delivered, which has been an excellent service. Attleborough Surgeries Repeat Prescription Request If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. As with any large change project, while the driver for the change was to bring about a number of benefits, it is not without some issues arising that we are working hard to resolve. You can add or change your nominated pharmacy in the. If you still need help with using Patient Access, you can visit our Support Centre online. Message your practice directly "Patient Access gives you remote access to your GP, pharmacy and health records. I don't need an urgent appointment but I do need to speak to a doctor at some point in the near future. Pharmacists are experts in medicine and can advise you on over-the-counter and prescription medicines. Station Road SurgeryStation Road Let us know your preference. If you want to discuss medical issues, please contact your practice, Find out how Patient Access works and how you can register, Signing in for the first time or having trouble logging in, Booking new or managing already booked appointments, Change your contact and personal details or change your password, Manage an account on behalf of another patient or relative, Find out about how the NHS self-referral button feature works and who to contact with any questions, Information on the features and improvements in each release. . Attleborough Surgery is a GP/Doctors practice in Attleborough. Messaging. If you are a patient that we dispense to, are housebound and do not have a regular carer/family member that can routinely collect your medication, please ask our dispensary team about this service. In future you may wish to consider registering for our Online Services. Order Now. Services offered by Attleborough Surgery are Asthma Clinic, Learning disability health check and others. This inspection was an announced focused inspection carried out on 1 November 2018 to confirm that the practice had carried out their plan to meet the legal requirements in . By asking your local pharmacist to request on your behalf. (If you make your request by post, please enclose a stamped addressed envelope). We are aware that when newly registering with the NHS App that it requires you to enter a Practice ODS code, for the Practice this is D82034. Your feedback is being submitted, please wait To find out how to complain about your care please call us on 0808 168 9669 or email enquiries@healthwatchnorfolk.co.uk. However, if we receive the request after 10.30am Monday to Friday it will be ready 48 hours from the next day. Attleborough Review titled Attleborough Surgery Replied on 14 October 2022 Thank you for your review. Attleborough We've put some small files called cookies on your device to make our site work. We are sorry to learn that so many of our patients have been experiencing problems with the NHS App and the specific issue this is causing in the ordering of repeat medications. If you wish your prescription to be available for collection from elsewhere, e.g. We are sorry to read of the issues that you are having trying to contact the Practice to speak with a GP regarding your medication. I was hold for over 2 hours, next in line to be answered and got cut off. Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. Ask your GP surgery which service your GP surgery uses. They can also offer well-being, stopping smoking and sexual health advice. Nominating a pharmacy through Patient Access is only available to practices in England and certain parts of Northern Ireland at this time. Analytical cookies send information to Google Analytics. Before booking an appointment please follow our triage system to choose the appropriate route for you. Station Road SurgeryStation Road Many of these issues have now been resolved and we are seeing a reduction in our phone call queue times. Analytical cookies send information to Google Analytics. If you are registered with a GP surgery, you can access some health services online. Next review due: 21 August 2023, Other services you can use to order a repeat prescription. Mental Health Comprehensive Care Planning, Patient Experience - Confidence and Trust in healthcare professional. By asking your local pharmacist to request on your behalf. here. Analytical cookies send information to Google Analytics. Stay up to date with the latest government guidance. Please allow 2 working days before collecting your prescription. We have worked hard through our Facebook platform and advertising within the Practice to keep our patients informed of what they need to do to manage this and we hope that the call demand will reduce as patients resolve their issues with the NHS App, which unfortunately is a national App which we do not manage or control. Station Road SurgeryStation Road Thank you for your feedback. When you submit a ticket to this page, it will be sent to the Patient Access Support Centre team, not to your GP practice. More information on the service can be located here. Owned and run by the NHS, the app is a simple and secure way to: Speak to a doctor, nurse or a different clinician. The local Lloyds pharmacies in Attleborough took the unilateral decision a few months ago to stop managing the repeat dispensing requests for all of its patients. Menu We are always happy to investigate areas of concern and work hard to put any errors right, where these have been caused by the Practice. Page last reviewed: 21 August 2020 NR17 2AS Map, Queens Square SurgeryQueens Square You might be able to get your medicine sent to you if the pharmacy you have nominated offers that service. Attleborough Services offered by Attleborough Surgery are Asthma Clinic, Learning disability health check and others. Repeat medication Request repeat medication or managing existing requests Medical record View and share your medical record Messaging Send secure messages to your GP My Account Change your contact and personal details or change your password Proxy Manage an account on behalf of another patient or relative NHS self-referral You can order a repeat prescription by logging into your account using the NHS app or NHS website. Due to extraordinary circumstances face-to-face appointments may be difficult. We've put some small files called cookies on your device to make our site work. items per standardised prescribing unit (see definition). Its very very poor service. This means you no longer have to collect paper prescriptions from your GP practice, and instead can go straight to your nominated pharmacy to pick up your medicines or medical appliances. Select the pharmacy of your choice from the list provided. All rights reserved. View and share your medical record. We make it easy to register you and your family. 56.78% were satisfied, of 213 respondents. Copyright, Attenborough Surgery 2023, Bushey Medical Centre, Carpenders Park, Holywell Surgery & Tudor Surgery, Requesting your Medication Online Information, You Can Choose And Use Any of These Four Surgeries. Attleborough Do one of the following: Select New medication order from the Latest repeat medication order section of the homepage. The full comprehensive report on the April 2018 inspection can be found by selecting the 'all reports' link for Attleborough Surgeries on our website at www.cqc.org.uk. Sleep like a baby. Our priority is to deliver safe patient care while also preserving the wellbeing of our GPs and staff. There are 3 ways to order a repeat prescription from your GP surgery. NR17 2AS Map, Queens Square SurgeryQueens Square NR17 2AS Map, Queens Square SurgeryQueens Square Attleborough Norfolk NR17 2AS Get directions (opens in Google Maps) Phone Reception 01953 453166 Online Visit GP surgery website Online health and prescription services Log in with your usual website or app Start using online services Sign up or log in using the NHS App Find another GP surgery Last updated: 29 April 2014 Accessibility Unfortunately an issue that has come to light that we had not been made aware of was a change to the NHS App, which our patients have struggled to gain full access to in order to request repeat medication. 42.50% detected by practice, out of 120 new diagnoses. How long must this keep going until someone fully investigates? Select Repeat Medication from the menu, then New medication order. Some high street pharmacies also deliver. We would also like to use analytical cookies to understand how our site is used and improve user experience. Or they might be able to let you know when it's ready to collect. If you wish to use this service please complete our Delivery Service form. 56.7% vaccinated, of 1602 eligible people. Medical record. Admin enquiries. Patient access was part of our old clinical system and is no longer available now we have moved to a new system and on-line ordering now needs to take place through the NHS App. [subject to staffing levels as a result of Coronavirus]. There is currently an issue with the Patient Access service. NR17 2AF Map. Notice Flu vaccinations - Aged 65 and over group. I cannot find a way to get an appointment. We are all busy and I know the surgery is too so I appreciate that they can only do what they can do, but please can someone tell me how to even get as far as requesting an appointment? Local Pharmacies Attleborough Surgeries We are allowed to dispense only to those patients who live more than one mile from a pharmacy. You can contact this general practice using the phone number 01953 453166. The website wasnt working. Before you make your choice you can read more about our cookie policy. 82.88% with recommended measurement, out of 2,698 patients. There's more information about prescriptions in your NHS account. My Account. Station Road In future you may wish to consider registering for our Online Services. 76.88% reviewed by GP, out of 160 patients diagnosed. Health services you can access online. 2 talking about this. Some high street pharmacies also deliver. Reply from Attleborough Surgeries We would like to reassure our patients that we have not stopped authorising any repeat medication from Llloyds direct or any other pharmacy. Unfortunately during the date of your call, we had just changed our clinical system and many of our patients were experiencing significant issues with downloading the NHS App to use for ordering repeat medication. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. You can contact your GP surgery to book a medicine review or to find out when you can next order your prescription. Extremely poor admin. The Nominated pharmacy section with a nomination. This is absolutely ridiculous , people who are paying for their national insurance are not able to access doctors for anything. By continuing to use this site you are agreeing to itsuse of cookies. I contacted the drs about my mental health detailing how I needed help as I was not in a good place. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes. NHS self-referral. This means you can order your medicine when you need it without having to see a GP until your next medicine review. Send secure messages to your GP. The majority of our work now comes through our on-line system, but when we are full, we do need to switch this off in order that we can safely manage the workload that we have already received. This website uses cookies. NR17 2AF Map, Station Road SurgeryStation Road Close menu, If you think you have an urgent medical problem you can call 111 or visit 111 online, Unable to speak to a real person. Attleborough If you are on regular medication and require a prescription, you can request your medication in the following ways; Please put your name and date of birth in the subject line of the email. For those going into self . Call the repeat prescription number 01387 242747 - a 24hr a day answer machine. see communications between your GP surgery and other services, such as hospitals. Unfortunately we are unable to investigate the matters that you have raised without patient identifiable details. The Account option, which is visible once your name is selected. You'll be able to collect your medicine in person when it's ready. Only when I went to collect did the observation of the pharmacy staff bring this to light, mainly because they've been fulfilling these prescriptions for the last 12 months. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. Depending on the clinical system your GP practice uses the option to view a smart pharmacy is may not be possible. . NR17 2AF Map. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. We would like to apologise for the issues you experienced on this occasion. Appointments Consult a clinician, routine appointments, sick notes and more. In the past 2 weeks we have moved over to a new clinical system. Total number of prescriptions ordered using an Online Patient Transaction Service. If you would be prepared to tell us a bit more about who you are, please click We review any regular medication on a repeat prescription annually and wherever possible the doctor will do this without you having to attend the surgery. The NHS Access app is no longer working. We will use a cookie to save your choice. For our Practice this is D82034 and we are advertising this as widely as we can through social media and posters in our Practice. Electronic Prescription Service Our non dispensed patients can choose where they would like their prescription to be sent. This caused a large surge in phone traffic to our Practice, with people contacting us for advice and support, which unfortunately our system was unable to cope with and our staff worked tirelessly to answer calls as quickly as they could, along with helping those patients who attended the Practice. coughs and colds) can all be treated effectively with help and advice from your pharmacist. We'll be in touch shortly. Thank you for your feedback. Attleborough Surgeries, along with the majority of primary care providers is currently faced with an unmanageable workload. Since moving to a new clinical system, a large number of patients have experienced difficulties with the NHS App and we have received enormous call traffic as a result of this. Find out how to renew your repeat prescriptions. Diabetes - Managing Blood Glucose Level (HbA1c). Before you make your choice you can read more about our cookie policy. She was told to have it checked after 4 days. Check with your GP practice to see if they offer the service. If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. As I type this I am number 15 in the call queue! Let us know your preference. NR17 2AF Map. Our monthly delivery service supports our most vulnerable patients. Attleborough Attleborough Surgeries Back Prescriptions Repeat Prescriptions Order your repeat medication. You for your review speak to a New clinical system your GP to... Ways to order a repeat prescription from your GP surgery their national insurance are not able to collect medicine! 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