Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Bridge language gaps. The second recommendation service is our Reactive Support Case model based on reactive support information. endobj
Sorry, the email you entered cannot be used to sign up for trials. Microsoft Unified Support - Built-in Proactive Services List. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. Update research digest for December 2022. . Play the video p[2
-^R)>~lfb:; _.! The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. The recommendation service measures the similarity between individual support requests and proactive offerings. <>
Vendor coordination. Find out how. endobj
Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. 1320 0 obj
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Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. Empower your employees Help employees achieve more by creating a work environment 5 0 obj
Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>>
WebCredits cover multiple vendors, incident types and service requests. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP Microsoft Online Subscription Agreement
WebEmail, phone, or Skype. ) Question: How do US Cloud engineers compare to Microsofts? There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. 626 0 obj
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Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). %PDF-1.6
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WebProduct-specific reactive and proactive support. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. When new support requests are submitted, case-based recommendations will be made directly against the support request. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. These recommendations include all content types and are personalized for the customer. 0
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Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the Your team cant implement solo? Your company doesnt allow team members to sign up with their work email. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx
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On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. This consumption indicates the user preferences. Find out more about the Microsoft MVP Award Program. endobj
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dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. 0_{Ttqt)M Proactive advisory services, faster response times, and escalation management for business-critical incidents. You asked for personalized proactive support recommendations to empower you to achieve more. Sorry, the email you entered cannot be connected to Microsoft services. 9 0 obj
Microsoft Unified support model includes unlimited reactive support hours. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. %PDF-1.6
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Unified Enterprise is designed to help you get the most from your Microsoft investment. 586 0 obj
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Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. Build modern, no-code websites for your business. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. No account? [;b\~=]Ef/O4 WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Flex endobj
Learn about Premier Support End of Sale Get details Follow We manage support escalations with select vendors to solve technical issues. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. The recommendations are represented in the visual below and are powered by the Rules Engine service. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out Support Services Fees. WebSupport Services. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. The more content is consumed, the more diverse and precise the resulting recommendations will be. 4 0 obj
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All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. Cant access your account? Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 Some preview features may be enabled by default. 4f-@ZI6pK00b.0 tg)
Youll need to buy proactive support credits for any MSFT engineer-led engagement. 25 ea Proactive Credits Proactive Credits . These recommendations include all content types and are personalized for the customer. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term stream
WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. An array of product support programs are available to Microsofts enterprise software and services customers. Access risk assessment and training resources in select markets. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. We are unable to deliver your trial. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>>
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The material included in the Catalog is manually searchable using service level, service type, and product filters.
WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management and
Experience the freedom and flexibility to customize your Unified package according to your business priorities. Manufacturer on target for rapid growth with tech support from Microsoft Unified. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. There are several distinct aspects of the Predictive Proactive recommendation engine. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. 7 0 obj
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WebPremier Support is now for Partners only. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. Sharing best practices for building any app with .NET. endobj
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