The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center. Khalid Bin Waleed Street, Bur Dubai. Click the Start button to go over a 4-step wizard process. Copyright 2023 Synology Inc. All rights reserved. Synology sent a sign in-request to your Synology Secure SignIn app. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. Your phone number was verified successfully. Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology's intellectual property rights. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. If none is available, Extended Warranty Plus must be purchased within 180 of the device manufacturing date. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. Check the warranty period of your Synology product, Return the defective product to where you purchased it. You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. 5.9 Entire Agreement. 3 Loosen the screws that secure the fan on the back cover as shown below. Product Warranty: We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. Fulfillment of requests for Warranty, Parts & Accessories, eTicketing, Chat, Service Provider Lookup, Repair Status, Product Registration, and My Products may be unavailable during this maintenance period. Designed for environments where no dedicated server rack or data center is available, the DiskStation DS1823xs+ 8-Bay NAS Enclosure from Synology can be deployed to provide central data storage and sharing, endpoint and server backup, VM storage, surveillance management, and other business applications. Check Standard Warranty. Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. Discontinued: The product is no longer manufactured. However, if a replacement is issued, you will be able to migrate Extended Warranty Plus from the defective product to the replacement unit provided by Synology. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. Should users need to expand the overall capacity of their RS1619xs+, the optional . Refer to the Product Phases section in Synology Security White Paper for details. The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first. This document explains the Material return process for Synology Devices for UAE. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. Your location was changed successfully. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. 5.7 Export Restrictions. there is not a way to check the warranty. How to I check if it is still under warranty? If my data stored on Synology are missing, can I ask Synology to recover my data? If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. This service will offer direct and advanced replacement services. Do I need to register my product for warranty? This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. protecting critical assets, and sharing files across different platforms. Customized By. QNAP Repair, Security Audit and Warranty Extension, Synology Repair, Security Audit and Warranty Extension, Peripherals and Parts Trading LLC A 6-digit verification code was sent to . DSM/SRM/Firmware Update: Find Your Product Manual and Datasheet Select your model to get its relevant documents. If you didn't receive the code, please check your spam folder. Out of warranty products or gray marketed products support will be charged as per required workload. *Synology Secure SignIn is recommended. Copyright 2023 Synology Inc. All rights reserved. May I replace my defective NAS with different model? Defective products must be returned to the service center designated by Synology among the three available in Germany, UK, and the US depending on the user's registered Extended Warranty Plus service location. RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in If you have not registered your device beforehand (like the process described) you will be able to do it right now. While trying to add a DDNS, I see I need to have a Synology.me account. No. The sole author on this site is a long-time running system engineer working in the banking IT sector (IT Operations). We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. contact us on sales@pnpdxb.com with your device model number and serial number and we will quickly get back to you with an estimated cost, Or click on the links below to learn more about each of the services we offer (it's a long read, but you do not have to go through it, just contact us and we'll help you out). "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. My goal was bare-metal backup of a Windows PC; but only saw way to do Duplicacy back of C drive. Arbitration Law and related enforcement rules. We offer a tech refresh for older devices. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology and its third party suppliers and licensors. (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. Resetting your password will sign you out of all browsers. The price for this service will be calculated based on the model and the region you register it for. check the DSM Technical Specifications. The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. 1 min read, 27 Feb 2023 No. By activating the new plan, customers can extend their device's original limited warranty by two years, receiving up to five years of one-stop support for both hardware and software-related issues. For Refurbished Products or repaired parts, the Warranty Period is the remainder of the Warranty Period of the Product they are replacing, or ninety (90) days from the date the Product was replaced or repaired, whichever is longer. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. Any Product must be returned in the same condition as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof. No. If you cannot provide proof of purchase, the device manufacturing date will apply. Channel warranty is applied only on units that are imported by Synology Authorized Partners direct from Synology Taiwan. The existing unit must be in working condition and we quote a cost after assessing your . Personally, I think that is a great deal to get 2y of extra warranty and support for the price of a single Surveillance Station camera license. The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product It features smooth data sharing, video streaming, and photo indexing, as well as well-rounded data protection and recovery options. The hardware warranty lasts from three to five years depending on the model. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. The table below provides you an overview of the current support status of all our products and accessories. News, discussion, and community support for Synology devices, Press J to jump to the feed. Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. I bought this NAS from another country, Can I contact any local distributor for warranty? Verification code. Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. btw, (off-topic) finally got around to trying out Duplicacy. Synology warranty extension services for UAE. Showroom number 11, Dr. Fernandes Building Extended Warranty Plus is not available for devices that have been discontinued. #server, #servers, #servers-general-discussion, #service. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. Limited: Only security updates will be provided. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. 5.2 Assignment. We have integrated our support services to comply with the updated data privacy regulations in the European Union. 3.4.2 Extended Warranty Plus Service. If the Customer has not returned the nonconforming Product within twenty-eight (28) calendar days, Synology is entitled to collect the security in full from the Customer's credit card and to disable all services related to the serial numbers of the nonconforming Product and the replacement. Original limited hardware warranty of your Synology Secure SignIn app see I need to expand overall. Depending on the model you intend to cover and the region you register it for an overview the... 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