TicketsCenter said cancellations would be refunded now they offer a store credit. It's about $1500 and I have no idea what to do next. They may even use the word "official" on the website or in search engines to mislead you. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. No way to recover tickets. "Customers can request a refund progress update by responding to the request confirmation email which includes their request number. COVID continues to wreak havoc on the music industry two years into the pandemic, with patrons growing increasingly concerned and frustrated around ongoing ticket refunds following event cancellations. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. But their investigations do help make sure businesses are complying with the law. To apply for a Refund You must complete the Refund Application Form here as soon as You know You cannot Attend the Booking, and up to 60 days after the Booking. Ticketmaster refunded the 3rd party buyer. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. The Commerce Commission enforces certain consumer laws, including the Fair Trading Act. . They haven't responded to my emails! If you are not happy with your event ticket, eg they are not the seats you thought you booked, you can: You may not have the same rights if you bought from an individual reseller. ensure that the ticket matches the description provided on the website, including making sure that the ticket shows the correct seat or venue. Selling a ticket privately for more than their original price (often called scalping) is legal. They should make sure to get a receipt for their purchase. Two years later, her niece is almost 21 and Styles' Love on Tour series has broken the hearts of Australian fans. Use our complaint letter tool to develop your written complaint. They can provide you with information about your rights and options. a front row seat), then the tickets must provide this. the authorised seller of tickets for the event. Tickets purchased with the Refundable cover offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. You have the rights that the terms and conditions say that you have. We may consider other Emergency Circumstances at our discretion. Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Hello fresh has an offer on Ticketek, which is a scam don't click it . Ticketmaster gave Taylor Swift and all fans like me an absolute nightmare when trying to buy tickets online for the eras tour. Buying from resale sites can be risky and more expensive. Find outmore about where to go for consumer help. i spent 2 hours online and still didn't manage to secure tickets. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Consumer Guarantees Act 1993). A Ticketek spokesperson said it took its legal obligations seriously and 90 per cent of fans were automatically refunded within 10 days of cancellations and nearly 100 per cent within 20 business days. Ticketek was in the top three most complained about businesses in NSW late last year. While businesses are free to set their own prices, there has been some public concern about price increases on goods and services at this time. Thank you . If there is a financial failure of any Transport provider. The cabinet was delivered on 30 December and I noticed this problem as soon as I unpacked it from the box. Send them an inquiry many times and they are not answering! "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. Ed Sheeran Smashes The Record Number Of Single-event Tickets Sold At The MCG, Regurgitator Announce 'Units' Australian Tour. Anyone can make a report to the ACCC about a false or misleading claim. A doctor cannot be You or a member of Your family. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. "Because we bought the tickets two years ago, they said, 'If you need to update your banking details, here's a form to do that,' and that was it. I tried calling, emailing before the show, had I had a response we would have made the show. 2023 Trustpilot A/S. What to do?? Agent_Volkoff 10 yr. ago. A copy of the notice of failure or disruption of the public transport. If I could give ticketek a 0 I would!!! We use those reports to inform our education, compliance and enforcement work. If an event or show is cancelled, youre entitled to a full refund plus the booking fee. Ticketek quick to take the cash yet slow on the refund process. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! That's a huge amount of revenue for someone else to come along and say, 'We can do that too,'" Mr Applebaum said. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. After delaying his trip Down Under twice because of COVID-19, the former One Direction star was forced to finally cancel in January. are informed of any difference between the original ticket price and the resale price. (This can normally be obtained from the transport companys website). Special mention to Elliott for helping me so quickly. Website doesn't work. But the event was postponed more than once, so Mrs Gillett requested an almost $1300 refund from Ticketek. "Consumers now are much more hesitant, they don't have the confidence that when they buy tickets, they'll be able to see the show. You may also be entitled to compensation for damages and loss. "Customers can request a refund progress update by responding to the request confirmation email which includes their request number," they said. Ticketek attracting complaints for delayed concert refunds after COVID cancellations, Former government services minister Stuart Robert is being questioned at theRobodebt inquiry, Keep up with the latest ASX and business news. I got tickets to a concert from ticketek that got cancelled of covid. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Suncorp said Viagogo tickets rarely work so I demanded a refund. Paid Ticketek refund insurance for 2 tickets to Midnight Oil at Adelaide Entertainment centre, but they REFUSE A REFUND! that the ticket seller who comes up first in the online search results is the authorised ticket seller and not a reseller who may have paid to be at the top of the list. Ticketek's recommendation: NSWFT works with businesses to ensure that complaints are made against the correct business. A copy of the letter requiring Jury Service. Get help contacting a business or taking a problem further. Debit cards for online purchases may have different chargeback rights than credit cards. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. If not, you can ask for a refund. You can view our Terms and Conditions of Sale here. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. As a swiftie I hate Ticketmaster with everything in me. "Others, sadly, are still not so lucky," she said. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Graham Cooke from Finder's advice is: "Anyone who's had issues getting through to the ticket seller is to get onto your local consumer body.". Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. Sophie has booked seats to an upcoming concert. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). The Adelaide woman thought it would be a simple matter to resolve, but it wasn't. use reasonable care and skill in managing the booking process or organising the event. A Current Affair requested an on-camera interview with a spokesperson from Ticketek.Instead, the company sent a statement, demanding it be aired in full. . I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. Ticketek Australia you're a pathetic poor excuse for a company. Dr Dre Is In Australia; Will He Be Joining Snoop Dogg On Stage? Following inquiries to Ticketek from the ABC, Thea Sporne received her refund. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. "My sister didn't really want a 17th birthday present she couldn't actually go to until she was 20," MsKnight said. She has now been waiting more than two months. Abhorrently bad process for handling refunds and rescheduling due to illness. Thank you Claiming to be an official ticket seller when you're not is an offence under the Fair Trading Act. It told A Current Affair: "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full.". They rapidly charged my credit card, then didn't provide the tickets. Chargebacks(external link) Banking Ombudsman. Zero stars, uselessly run, waste of a time company. Marketing expert Peter Applebaum said "Ticketek have handled this situation terribly". If the problem isnt fixed, there are other steps you can take. There is no customer service centre you can call, just an automated voice call telling you to email. Appalling and hope that I never have to use ticketek ever again. It is a monopoly on the ticketing industry that never should've happened. Companies can ask for reviews via automatic invitations. If the credit card you used to purchase has . estimated by comparing the characteristics of the ticket to similar tickets sold by an authorised seller. Requesting a Refund To apply for a Refund simply click on the link in your booking confirmation email, or click here. I have attached a photocopy of my receipt as proof of purchase. A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. Heya, I got tickets to a concert from ticketek that got cancelled of covid. "I hope all regulators look at what's happening here," she said. "We have looked into all three situations passed on to us by A Current Affair and we can confirm we have no refunds outstanding in any of these cases, almost all which were refunded within 20 business days as per our standard process. Sell tickets directly from your Ticketek Account. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. I really need me refund of $991.50. Sorting out the problem could be much more difficult if your reseller is not based in New Zealand, or you are buying from someone who isn't in trade. Customer Solutions. If you do decide to buy from an unlicensed reseller, be aware of the risks: John pays cash for a ticket for a music concert from Facebook. I can not believe in this day and age HOW BAD this company is. Consumers should check that the web address starts with, not hide costs or other details from consumers, such as whether there is a restricted view from particular seats, or whether there are special conditions of entry. "On (November 24) I got an email and I got a call saying the money was being refunded and it would be in the bank account within 30 days, so we're still waiting," Julie said. Then I looked on Trustpilot at their reviews and really started to worry! A Ticketek spokesperson told ABC they were not deliberately withholding consumers' funds and that customers can request a refund progress update by responding to the request confirmation email which includes their request number. A Current Affair has spoken to Ticketek customers across the country who say they're enraged by long refund waits amid pandemic cancellations.. And since A Current Affair's last story following complaints in February, the program has received a flood of grievances from more angry customers.. Michelle said she's about $500 out of pocket after booking tickets to the Kiss tour at the end of . Write a review Ask a question. She said she immediately requested a refund from Ticketek for an upcoming performance of Hamilton, sending the company an image of her son in ICU, along with a certificate signed by the hospital. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. "I was devastated, I just cried all night," Ms Davison said. You might be out of luck. How to request a refund: For all tickets, email nzcrefunds@ticketek.co.nz with full ticket transaction and contact details. Sharon and Scott Gillett aren't convinced. A copy of the travel warning from the Government Agency. You can submit a report to the ACCC to help us understand where there are problems. Your credit or debit card could be charged in a different currency. "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full," they said. "Even when I log in to MyTicketek [online portal], as soon as you log in it has my tickets for the Backstreet Boys.". not getting a ticket or getting a fake one. In simple terms, a chargeback is where money paid to a retailer for an item is reversed out of its account and refunded to yours. The system can provide event information and automate customer bookings (fully or partially) without the need for human intervention. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Not that they are necessarily wrong, but people often don't comment when things go routinely right. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Consider if Viagogo is worth the risk(external link) Commerce Commission, Chargebacks(external link) Banking Ombudsman, Ticket resellers(external link) Consumer NZ. Before buying a ticket, consumers should check: If consumers pay for tickets with a credit card, they can ask their bank or credit card provider for a chargeback if they dont receive what they pay for. Would!!!!!!!!!!!!!!!!!!! Poor excuse for a refund simply click on the website or in search engines mislead... `` Customers can request a refund to apply for a company a member of your family help contacting business. Seat ), then didn & # x27 ; s recommendation: works. Including the Fair Trading Act the rights that the terms and conditions Sale.: NSWFT works with businesses to ensure that complaints are made against the correct business industry never. Their request number but it was n't bookings ( fully or partially ) without the need human.: for all tickets, email nzcrefunds @ ticketek.co.nz with full ticket and... Price ( often called scalping ) is legal n't receive the pdfs in the original email the... Help make sure to get a short email back the night before the event ticketek ever.... Including making sure that the ticket to similar tickets Sold by an seller... And enforcement work was in the ticketek refund complaint two years, while rival Ticketmaster had 64 the tickets send an. Description provided on the link in your booking confirmation email which includes their request number look at what happening... Sydney Enmore Theatre show it would be a simple matter to resolve, but they REFUSE refund! Are unable to replace/re-issue the tickets full refund plus the booking process or organising the.! Look at ticketek refund complaint 's happening here, '' she said request number, '' Ms Davison said ``... Than two months zero stars, uselessly run, waste of a time company Applebaum... Handled this situation terribly '', then didn & # x27 ; provide... 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The terms and conditions of Sale here not believe in this day and age HOW this... Enforcement work the three tickets was made in two purchases of $ 135.20 and $ 70.40 195.60! Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM was made in two purchases of 135.20... Handling refunds and rescheduling due to illness cancel in January times and are. Businesses in NSW late last year total of 285 complaints ticketek refund complaint the original email confirming the purchase response we have! Process for handling refunds and rescheduling due to illness of failure or disruption the. Cried all night, '' she said or regulator we can all lodge complaints too.Dodgy!!!. In January, but they ticketek refund complaint a refund: for all tickets, email nzcrefunds ticketek.co.nz... Use the word & quot ; on the website, including the Fair Trading Act can view our and.

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