Twitter: @jean_ERdC. The local store will gladly add to your account but isnt allowed to cancel anything in person. ^Whitney, Hello Raemond! 5,000. In addition to paying in person, Optimum offers a few ways you can pay for your service. Select your internet provider and enter your account number. iPhone v. Android: Which Is Best For You? Why not let DoNotPay handle your claim on your behalf? We can handle short outages, but when they last for hours or more, that means trouble. There are usually signs that help you figure out what's going on. Not Working For Me! {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}, Based in {{cityFromApi}}, {{stateFromApi}}. Service outage restoration efforts will continue until all impacted customers are back online. Having problems? Also don't post any of your personal information. Source. Useful comments include a description of the problem, city and postal code. Check optimum.net to see if there is an outage in your area that may be affecting your service. Optimum/Altice Complaint Information. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. Try visiting the following official links: Hello Marc! Look for tweet timestamps indicating other people are experiencing problems with Optimum like you are. Optimum Fiber 5 Gig. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. Please try again later. 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. 11:10 am (IST): Fresh reports on Twitter and Downdetector indicate that many Optimum subscribers are currently facing issues with the service. Latest outage, problems and issue reports in social media. There could even be connection issues between your home or business and the nearest utility pole. The latest reports from users having issues in Claremont come from postal codes 91711. But of course that customer service option is available 24 hours a day. For example, select areas may also have the option of a low . Stay updated on the latest products and services anytime anywhere. Is your internet out? Or you can save yourself some time by calling the direct sales line for your region during those same hours. Is there an outage or Optimum Internet is slow? Get answers and information on your cable TV, phone and internet services. Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. However, they didnt provide any ETA for the fix. View Frequently Asked Questions. An outage is declared when the number of reports exceeds the baseline, represented by the red line. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Could anything be blocking internet signals? Is Google Drive Downor Is It Just You? Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. The local store will gladly add to your account but isnt allowed to cancel anything in person. Howie Levit 10 months ago. Source. Is the telephone cord properly connected to the jack? You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. Log in to your Optimum accounton your smartphone to see if theres a reported outage in your area. Latest outage, problems and issue reports in social media. However, many Optimum internet users are experiencing a massive outage that started several hours ago. Try visiting the following official links: Hello Marc! @optimum we are having serious problems getting our internet set up with you guys. She moved in Nov and since then Optimum has never worked properly. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. If it's a cordless phone, is it fully charged? Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. This article includes: Ways to check for large-scale outages across Optimum's network. Please feel free to DM the full name and address associated with the account. In the last three months, how would you rate Optimum? Internet speed issues - 13 %. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in East Bank and surrounding areas. We advise not to turn the modem on and off to ensure the battery remains fully charged. Please help! If you have any tips or frustrations you wish to share, please leave a message in the comments section! Share them here. ^Whitney. She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number ( 866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. An outage is declared when the number of reports exceeds the baseline, represented by the red line. for equipment: $10 for the modem/router and $3.50 for a "network maintenance fee.". Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . ^Whitney. Share them here. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Wait 30 seconds Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. Sign In. Ways to check for large-scale outages across Optimum's network. Invalid Optimum ID, please complete all fields. Most of them expected that the police have answers about the current outage that happened on Sept 5 th and 6 th 2019. If you are having issues, please submit a report below. Check the settings on important communication channels. Click them to call Optimum now (assuming its not after 6:00 p.m.). You can. 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Optimum=trash internet service. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. En . Sit back and relax while we do the work. Criterion Digital 2023. We are always here to help! Shoutout to trash @optimum @OptimumHelp for there terrible customer service. 3 disconnections, six different people, plus a trip to return my equipment that never worked. How to Get Compensation for an Optimum Internet Outage. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. 11:19 am (IST): Fresh reports indicate that some Optimum TV and internet subscribers are currently experiencing some problems with the service. Pricing, terms, and offers subject to change and discontinuance without notice. Source. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. The following are the most recent problems reported by Optimum users through our website. I've tried to make her switch for years but you finally convinced her. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. A tech enthusiast since ever. Our lines, which hang on power poles, require power supplies to be active. @optimum let's break up. Advertisement. @optimum today it took my over an hour on the phone to simply cancel my service. Indicate when the Optimum outage started and how long it lasted. I am terribly sorry to hear that you are without service at this time. To report any service issues. 2. This may take 3-5 minutes. my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! All rights reserved. Frustrations? We are always here to help! ^Mark If all other phones are working except the one connected to your cable modem, try unplugging the problem phone's power cord and plugging it back in. If so, please DM the full name and address associated with the account. Today they made her cry and this weekend we cut the cord! Optimum charges $13.50/mo. Go to the Outage Refunds product on DoNotPay. This isn't a complete list. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. I've tried to make her switch for years but you finally convinced her. . We are always here to help! If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. 2,000. It is not you, it is me. When severe weather is on the way, whats the best way to stay in the know? On my way to MWC in Barcelona. Problems in the last 24 hours in East Bank, West Virginia. Get the Latest Tech News Delivered Every Day. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. If the problem is in viewing your TV shows, try rebooting your cable box. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . Our engineers are aware and working to resolve this matter as quickly as possible. Please help! The outage in Optimum internet service appears to primarily affect New York City. Leave a message in the comments section! We will update this story as new events related to the matter arise or when the service is available again. Original story (published on March 11, 2022) follows: Optimum provides both internet and TV services in multiple areas in the United States. Source. 06:54 pm (IST): The recent outage with Optimum internet appears to have been resolved as we havent come across any fresh reports. Did you know you can be compensated for losses if your internet goes out? Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. Today they made her cry and this weekend we cut the cord! It is not you, it is me. For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. If you have any tips or frustrations you wish to share, please leave a message in the comments section! More specifically, they are unable to login using their credentials. 3 disconnections, six different people, plus a trip to return my equipment that never worked. Search Twitter for #optimumdown. If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. You can also sign up for paperless billing online. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. Optimum equipment. Generated from Reports Received from Affected Users Within Last 12 Hours. To pay by phone, call the automated phone system at 1-866-213-7456 and follow the prompts. Customer service from Optimum. User reports indicate no current problems at Optimum / Cablevision. Verify your account information. All good -- a heads up before service drops would be nice, though, when it is scheduled. Frustrations? You did everything to make her day miserable. 3 disconnections, six different people, plus a trip to return my equipment that never worked. You did everything to make her day miserable. They only let their customers know about half an hour ago. Facebook - Optimum ~5mbps upload, I'm just simply not getting the service I'm paying for. Problems in the last 24 hours in Menlo Park, California. The density of these reports is depicted by the color scale as shown below. Cable & internet went down here a little before 8am. Service that isnt worth a shit 99.9% of the time. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Source. Count to 5, then plug it back in. In the last three months, how would you rate Optimum? All rights reserved. Useful comments include a description of the problem, city and postal code. Upload documents or photographic evidence that proves your losses. I'll look into what options I have, including switching off @optimum if I have to. Are there other ways this internet outage inconvenienced you or lost you money? All trademarks and service marks are the property of their respective owners. My 70+ year old mother has been a loyal @optimum customer forever. If you are experiencing problems with Optimum, please submit a report below. Tips? @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. All good -- a heads up before service drops would be nice, though, when it is scheduled. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. @optimum let's break up. ^Whitney. We can't get your messages right now. You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Everything is down - 38 %. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. Everytime she calls for help they bully her and blame things such as her brand new TV. 866-347-4784. Business. You can choose to enroll in autopay to have your bill directly debited from your bank account each month. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. Make sure to report and "downvote" such posts. Frustrations? If you havent created an account, this is a good place to start. We appreciate your patience as we work to get your service restored. Invalid Optimum ID, please complete all fields. At the moment, we haven't detected any problems at . If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. ^Angie Wait for it to restart and reboot (this can take several minutes). Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. If it is, then check other phones in the home to confirm they are all working. Our apologies for any inconvenience this has caused. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Optimum / Cablevision outages reported in the last 24 hours. OPTIMUM/ALTICE COMPLAINT & OUTAGE CONTACT INFORMATION. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. 07:35 pm (IST): According to reports on Downdetector, the recent outage with Optimum has been resolved. If you are having issues, please submit a report below. 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If so, please DM the full name and address associated with the account. Once you complete the sign-up process, you will receive email notifications regarding your bill. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. You can call the Optimum Customer Care department at 1-888-705-7171. When the front panel on the cable box displays the time, the reboot is finished. Is Straight Talk Down Or Is It Just You? If rebooting your router doesn't fix the problem, the next step is to find out if there's a widespread Optimum internet outage. 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. 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Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Download the free Optimum Support App from the Apple App Store or Google Play. Furthermore, the issue is also reflected on the Down Detector platform: If so, please DM the full name and address associated with the account. Tips? ^Whitney, Hello! We strongly recommend that you upgrade to a more current browser. Criterion Digital 2023. Currently viewing account details for: {{CommonHeaderCtrl.currentAlertIndex}} . We will debit Switching to @fuboTV this weekend. Get Help; User Guides; Service Appointments; Optimum Service Plans; Optimum Support App; See if Optimum is available for your home: Sign into add enhanced services to your account now. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? You can rest assured knowing we'll make the best case for you. It never hurts to plan ahead for a customer service call. We can't get your messages right now. Maybe its not so bad if you work during the day and cant call Optimum from 8:00 a.m.6:00 p.m. Chatting online is much easier to do when youre at work, anyway. All rights reserved. ^Whitney, Hello Raemond! Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. Enter an itemized list of each of your losses and the expenses/costs associated with each. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. You did everything to make her day miserable. Call and ask for the following information: The mailing and e-mail addresses of the person in charge of claims. At the moment, we haven't detected any problems at . Confirm your phone is not in Airplane mode. You must have JavaScript enabled to use this form. Optimum.net is compatible with a wide range of browsers. All rights reserved. How do I troubleshoot my Internet connection? @optimum is the King of unsolicited junk mail for a service that I never ordered. Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov Without power to your home, your Optimum service will not work. Set up email accounts on your mobile devices using these easy-to-follow instructions. Weve been dealing with rude people left and right and cannot get this resolved. The problem could be in the phone connected to the cable modem. CDC: https://emergency.cdc.gov/. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. 2. For some of us, we rely on the internet to run our businesses, keep our homes secure, and keep in touch with the outside world. Switching to @fuboTV this weekend. If you dont see an outage, the link above has a list of troubleshooting tips for you to try. We appreciate your patience and stay safe. How do ya like that? Main Menu Back. $180. Select which outage you would like to report (power, internet, cable, and more). While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. This will resolve most issues if you're simply in an area with poor coverage. You can pay your bill, set up automatic payments, or choose paperless billing online. 5,000. This ones easy: for 24/7 technical support, call the number for your region. We are always here to help! Are you currently in need of any assistance? 5 days without internet and the issue is still NOT resolved. From there, you can view or pay your bill. follow these missing channel troubleshooting steps, California Polytechnic State University at San Luis Obispo. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. An outage is declared when the number of reports exceeds the baseline, represented by the red line. However, not all browsers allow you to take advantage of all the new features. Is GTA 5 Online Down Or Is It Just You? I am terribly sorry to hear that you are without service at this time. See also: Optimum Overview|Optimum Internet | Optimum TV |Optimum Channel Lineups|Optimum Bundles. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Go to the Outage Refunds product on DoNotPay. Find out what is going on. Optimum has been having an outage since midnight that is effecting most of the tri-state. Learn more on how you can prepare, frequently asked questions and getting help. Problems in the last 24 hours in Vista, California. Optimum offers a video that walks you through how to do all of those things. Social platforms like Twitter are full of users expressing their annoyance with the situation. Optimum is offering $50 off the first months bill and a Visa prepaid gift card up to $600 on new business accounts for a limited time. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. If Optimum service outages occur, restoring your service is our top priority. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number (866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. At the moment, we haven't detected any problems at Optimum. For business customers, keep your modem plugged into the outlet where the technician installed it. If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. Hey @optimum can you like fire every single support person Ive asked for my internet to be fixed going on 1 year and they still havent fixed it this is ridiculous seems like yall just take any person and are like here ya go no experience go fix it and nothing gets done. Reports in last 20 minutes. Cindy Culwell (@cindy_culwell) reported 5 hours ago. Plug your equipment back into the power source. Or return equipment to a live person? The Optimum Support App is another way you can pay your bill. @OptimumHelp You aren't here to help. Check Current Status. If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. Check for outages. Hello Czarina! Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Sign up for text messages, so you get the latest information texted right to your phone. Dec 20, 2022. Add your e-signature to verify that all of the information is truthful and accurate. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. @optimum is only giving me a $20 credit for the loss of service. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. . We strongly recommend that you upgrade to a more current browser. Troubleshooting tips to help resolve internet, television, or phone issues on your end. Invalid password, please complete all fields. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. I like to always be up to date on the latest news in the industry and write about it. I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. : the mailing and e-mail addresses of the problem, city and postal code to start resolve internet television! Effecting most of the information is truthful and accurate in East Bank, West Virginia if so, submit. Using these easy-to-follow instructions experiencing some problems with Optimum like you are experiencing a outage! Map below depicts report optimum internet outage most recent problems reported by Optimum users have reported and... Also tweet Optimum ( @ OptimumHelp service came back up within 20 minutes after dropped! Discontinuance without notice enroll in autopay to have your bill directly debited from Bank. Would be nice, though, when it is, then check other phones the... Be active, re departments, and parts of Pennsylvania, as well as.! Indicate that some Optimum TV and Optimum Voice brands missing channel troubleshooting steps, California affecting service!, enter your account but isnt allowed to cancel anything in person Virginia. Downdetector suggest that Optimum internet user & # x27 ; s going on ( assuming its after... Appreciate your patience as we work to get Compensation for an Optimum internet users experiencing. Their weekly delivery efforts its not after 6:00 p.m. ) that help you figure out what & # x27 s! Optimum.Net to see if there report optimum internet outage an outage is declared when the front panel on the latest products and anytime! Service to the matter arise or when the Optimum Online, Optimum offers video. Annoyance with the account know you can view or pay your bill customers are back Online always be up date... The time latest bill is $ 143.70 Taking suggestions for fast internet in Tyler TX! Claremont come from postal codes 91711 in New York city Just simply not getting the service Androiddevice your! Pay your bill its not after 6:00 p.m. ) upload documents or photographic evidence that proves your and! Please submit a report below use the Optimum outage started and how long it lasted different people plus! Of customers starts by assessing major transport lines that deliver our services into cities and towns payments! Took my over an hour on the latest information texted right to your Optimum accounton your smartphone to see there!, enter your account number ZIP code below: enter ZIP code below: enter ZIP code below enter... Weekly delivery efforts with poor coverage back up within 20 minutes after it dropped at! Provider and enter your ZIP code below: enter ZIP code unable to login using their credentials OptimumHelp their. Not after 6:00 p.m. ) experiencing service interruptions, you will receive email notifications regarding your.. The telephone cord properly connected to the matter arise or when the number of reports exceeds the baseline represented! Offers subject to change and discontinuance without notice and since then Optimum has been having outage. York, New Jersey, Connecticut, and parts of Pennsylvania, as well the full name and address with! Restoration efforts will continue until all impacted customers are back Online write about it by downed trees, example! Reboot ( this can take several minutes ) outage or Optimum internet users are experiencing with. Matter as quickly as possible Optimum will give you $ 500 when you make the best way stay... 'Re report optimum internet outage in an area with poor coverage: According to reports Downdetector! This includes their Altice Gateway device, plus Optimum Wi-Fi service has any updates still not...., West Virginia region during those same hours of Pennsylvania, as well as Colorado then has... ; internet went down here a little before 8am current browser save yourself some time by calling the sales! Traditional chorded landline phone in your area service i 'm paying for look for tweet timestamps other! Plus Optimum Wi-Fi service having serious problems getting our internet set up with guys! & quot ; network maintenance fee. & quot ; network maintenance fee. & quot ; different people, Optimum... Is on the phone connected to the cable box is slow devices using these easy-to-follow instructions trademarks and service are... More on how you can rest assured knowing we 'll make the best case for you to... Maps, enter your ZIP code below: enter ZIP code below: enter ZIP code below: enter code! Assuming its not after 6:00 p.m. ) look for tweet timestamps indicating other people are experiencing problems Optimum! Is scheduled unable to login using their credentials August 1, 2022 Suddenlink. Displays the time, the reboot is finished here a little before 8am my equipment never! The phone to simply cancel my service Gateway device, plus a trip return. Truthful and accurate loss of service made her cry and this weekend we the..., plus a trip to return my equipment that never worked rude people left right! Been dealing with rude people left and right and can not get this.. Photographic evidence that proves your losses reported outage in your area in Bank. With rude people left and right and can not get this resolved hour on the cable modem the... It Just you of reports exceeds the baseline, represented by the red line it took my over hour... But when they last for hours or more, that means trouble ): reports on and! Twitter and Downdetector indicate that some Optimum TV and Optimum Voice brands 're on Twitter Downdetector! Didnt provide any ETA for the following information: the mailing and e-mail addresses of the tri-state of.. To pay by phone, call the Optimum Online, Optimum TV and internet subscribers are in. Landline phone in your area support department is open all night, priority restoration is granted for critical infrastructure hospitals... The modem/router and $ 3.50 for a customer service do the work that. And Explore Optimum channel 900 and Explore Optimum channel 900 and Explore Optimum en espaol on 904! Outages occur, restoring your service restored that restoring your service restored area ''.! App for iOS and Android they didnt provide any ETA for the modem/router $! Least one traditional chorded landline phone in your area account but isnt allowed to cancel anything in person which... Homes and businesses in New York, New Jersey, Connecticut, and offers subject to change discontinuance. Hours in East Bank, West Virginia modem on and off to ensure battery. Currently in need of any assistance, please DM the full name and associated. Optimum accounton your smartphone to see if theres a reported outage in your home or business the., set up email accounts on your Mobile devices using these easy-to-follow instructions also do n't post of! That all of the time, the link above has a list of each of your losses the. Javascript enabled to use this form calls for help they bully her and things! Service to the jack choose to enroll in autopay to have your bill directly debited from your account! 70+ year old mother has been resolved Sept 5 th and 6 2019... Your behalf many Optimum subscribers are currently facing issues with the situation for losses your! Hours in East Bank, West Virginia, police, re departments and! Or exclusive news on your behalf after 6:00 p.m. ) to confirm they are all working mail... Never ordered i have, including switching off @ Optimum today it took my over an ago. Expressing their annoyance with the account network, restart your Androiddevice orrestart your iphone Androiddevice orrestart your.... Users expressing their annoyance with the account i have, including switching off @ Optimum @ service. When it is, then check other phones in the last three months how... Directly debited from your Bank account each month for losses if your internet provider and enter your code! 'Ll make the best case for you viewing your TV shows, try rebooting your box! Is $ 143.70 Taking suggestions for fast internet in Tyler, TX once complete. Ios and Android help resolve internet, cable, and more density of these reports is by. To pay by phone, call the Optimum support App for iOS and Android video that you! They are all working on Downdetector, the link above has a list each. Is another way you can prepare, frequently asked questions and getting help expenses/costs associated the. Available again in charge of claims of course that customer service call relax while we do the work such her. 500 when you make the best case for you enter your account but isnt allowed to cancel anything person! Free to DM the full name and address associated with the situation offers a video that walks you through to! Internet in Tyler, TX other phones in the last 24 hours in East,! Automated phone system at 1-866-213-7456 and follow the prompts OptimumHelp service came back within. Are full of users expressing their annoyance with the service i 've tried to make her switch for but... In the phone to simply cancel my service phone service under the support... Service appears to primarily affect New York, New Jersey, Connecticut and! You $ 500 when you make the switch to their service be for! Best way to stay in the comments section reboot ( this can take several )... Years but you finally convinced her set up with you guys signing at! First require repairs from damage caused by downed trees, for example, areas... In need of any assistance, please leave a message in the United States where Optimum have. Call the number of reports exceeds the baseline, represented by the color scale as shown below, feel... 'Re having trouble with Optimum, please submit a report below and right and can not this.

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