The purpose of this Code of Conduct is to explain in a more detailed and clear way our high standards of conduct and our expectations of each and every Zappos employee and consultant. Relatives include your spouse, sister, brother, daughter, son, mother, father, grandparents, aunts, uncles, nieces, nephews, cousins, step relationships and in-laws. In order to maintain our integrity and reputation, it is important that you obey the laws affecting our business, whether those laws are federal, state or local, and to the extent that foreign laws apply to what we do, you must also obey those laws. It would be great if you could contribute and update this set of principles with anything that's missing! Ethics is "a set of principles for determining good and right conduct (Willerton, 2015, p. 60). Zappos code of ethics is written for employee reference in decision making. However, if the vendor tells you to have a night out without the vendor present and submit your receipt for payment, you should decline as that arrangement is akin to a cash gift. If you have any question about whether you can accept a gift, please check with your supervisor. Values are more than just words, they're a way of life. Work can be fun! It lets you send two faxes a day, of up to 10 pages each, without . You may not like it. Are you empowering your fellow circle members to process their tensions, improve the structure of their circles by bringing issues to governance meetings, and to drive change? By decentralizing our organization, teams are empowered to work quickly and in the best interest of their customer. Hassle-Free Returns at Whole Foods: Say goodbye to shipping boxes and return labels! It's important that anyone, anywhere in the organization is a sensor for meaningful change. When you combine a little weirdness with making sure everyone is also having fun at work, it ends up being a win-win for everyone: Employees are more engaged in the work that they do, and the company as a whole becomes more innovative. We'd love to learn more about your shopping experiences on Zappos.com and how we can improve! Zappos Insights was established as a supplementary support for customers who want to learn more about their business practices. It is critical for relationship-building to have effective, open, and honest communication. At its core, self-management means knowing exactly what you are responsible for and having the freedom to meet those expectations however you think is best. How has Zappos managed ethical risk, . We decided that we wanted to build our brand to be about the very best customer service and the very best customer experience. These modern visions of management seek to enfranchise the individual. http://www.forbes.com/sites/csr/2010/11/23/at-zappos-getting-fired-for-not-contributing-to-company-culture/ Lets be friends! The giving of gifts to government employees, even gifts of low value, is highly regulated and in many cases prohibited. This means that our work is never done. This abstract system eliminates managers and much of the corporate hierarchy in favour of esoteric, philosophical concepts and flat, self-directed leadership. Do you instill a sense of team and family not just within your department, but across the entire company? Weve learned that if you identify your companys core values, hire by them, onboard team members by them, and truly live by them; then your business is on a long-term path to success, profit, and growth. Are you passionate about your work? Further, we dont promote work-life balance in the traditional sense. Do you understand the purpose of your circle? At Zappos, we think it's important for people and the company as a whole to be bold and daring (but not reckless). We believe in operational excellence, and realize that there is always room for improvement in everything we do. Since our humble beginnings, Zappos has been a customer-obsessed company that focuses on delivering a WOW experience. However, Zappos will keep some hierarchy and keep the Big Bosses who set the pay structure. Where laws have been violated, Zappos will cooperate fully with the appropriate authorities. Be adventurous, creative, and open minded, Build open and honest relationships through communication. They also include the quirks and perks of working at Zappos: nap rooms, a petting zoo, frequent. Also check out this interview with Andy Orsow who's a UX Manager at Zappos. It's an endless cycle, and it's a good thing: it's the only way for a company to survive. Have you WOWed at least one person today? By having the freedom to be creative in our solutions, we end up making our own luck. The fact that this company is honest about these dilemmas proves that they do not want the customer to be misinformed and do not want any information to be hidden from their clients. Except for us: we are becoming experts as we do this. At Zappos our 10 Core Values are more than just words, they're a way of life. The company offers free shipping, a 365-day return policy and 24/7 over the phone assistance. And for anyone we bring on board, the best expertise they can bring is expertise at learning and adapting and figuring new things out -- helping the company grow, and in the process they will also be growing themselves. Instead, they create a leadership vacuum and a change process where no one is in charge because everyone is, at least in theory, empowered. Ethical and Socially Responsive Business Bruce Carter Principles of Management - MGMT 3101 Dr. Yolanda Ogletree January 24, 2018 As legally required The Cheesecake Factory Incorporated has a Code of Ethics and Code of Code of Business Conduct. This means that many things we do might be a little unconventional -- or else it wouldn't be a little weird. To this day, Zappos is still trying to recover from these ethical challenges. They are the foundation of your company culture. The company started as a shoe distributor and acted as the intermediary, transferring merchandise from the supplier to the customer. This self-inflicted evolution can lead to positive growth and a more forward-facing structure that is built for the future, but it can also be destructive to a corporate culture that people rely on for consistency and security. It exemplifies the honest and ethical values the company has built. Strong relationships allow us to accomplish much more than we would be able to otherwise. Theft, carelessness and waste have a direct effect on our profitability. As the company grows, communication becomes more and more important, because everyone needs to understand how his/her team connects to the big picture of what we're trying to accomplish. If you are unsure whether a contemplated action might violate any of the antitrust laws, you must review it with the Legal Department prior to implementation. In January of 2012, Zappos database was hacked and millions of customers personal information was taken. The 2008 financial crisis has seemingly convinced an entire generation of leaders that business has entered new, uncharted territory and leaders must continually attempt novel structural disruptions to their organizations as a response. You will find our core values explicitly defined there. Tony Hsieh shared the reasons on why Zappos made this decision, assuring that is was for the benefit of the customers. How do you encourage more people to take initiative? This year, we invited our vendors to run away with us to the Untamed Circus.". Twenty years ago, we began as a small online retailer that only sold shoes. We must never settle for "good enough," because good is the enemy of great, and our goal is to not only become a great company, but to become the greatest service company in the world. Sure, people have done parts of what we do before, but what we've learned over the years at Zappos is that the devil is in the details. Having identified with this ethics-laden culture, Zappos has so far created a favorable and productive working environment. Wouldn't you rather work for a company whose focus on culture allows your job to integrate with your life? Ethical Culture Of Zappos This shows the companies dedication to their employees. Be Adventurous, Creative, and Open-Minded, Build Open and Honest Relationships With Communication. Change can and will come from all directions. When in doubt, imagine that your conduct or the words you are using will be fully disclosed in the media with all details, including your name and picture. Zappos equipment should not be used for non-company business, though incidental personal use may be permitted on a case-by-case basis in accordance with our other policies and procedures. You may not pay or accept bribes of any type. But really, companies should focus on their culture because it matters. The first was the 2008 Layoff. We must always plan for and be prepared for constant change. This further enriches the 6th core value, open and honest communication. We may not be able to answer these questions with certainty, but we do know that human resource practices will be crucial in meeting these challenges. We encourage people to make mistakes as long as they learn from them. Help needed for "Zappo's Design Principles"! Each has had its own twists and tricks to surprise and delight partygoers. It's important to constantly challenge and stretch yourself, and not be stuck in a job where you don't feel like you are growing or learning. Reprisals, threats, retribution, or retaliation against any person who has in good faith reported a violation or a suspected violation of law, this Code of Conduct, or other Company policy, or any person who is assisting in good faith in any investigation or process with respect to such a violation, is prohibited. Ben Brignell maintains principles.design as an open source resource. This vision led Zappos to deliver happiness through the four Cs: Commerce, Customer Service, Company Culture, Community. The second ethical challenge was the merger with Amazon in 2009. How can you build stronger relationships with your team members both inside and outside the office? Accordingly, our financial books, records and accounts must reflect transactions and events appropriately and conform to applicable legal requirements and to Zappos system of internal controls. Due to the economic times, Zappos had to layoff 8% of their highly-valued employees. Besides being distinctive, these beliefs create a framework for Zappos actions. Take a moment to de-stress. D. http://www.zapposinsights.com/training/holacracy As a company that uses a self-managed organizational structure, we encourage Zapponians to identify areas of opportunity within the organization and propose solutions. The hardest thing to do is to build trust, but if the trust exists, you can accomplish so much more. If you make an anonymous report, please provide as much detail as possible, including copies of documents you believe relevant to the matter. However, Zappos has not limited itself to just selling shoes. Please consult with the Zappos Legal Department before providing or paying for any meals, refreshments, travel or lodging expenses, or giving anything of value to a government employee, whether US federal, state, local or foreign. Soon after, the company faced some of its biggest challenges involving technical difficulties and the theft of customer information. Thanks to the contributors to this project. Your culture doesn't stay the same, it will continue to evolve. Your Name Subject and Section Professor's Name December 13, 2019 Introduction Zappos is perhaps one of the largest online shoe and clothing company in the world. Ask yourself: What can we do to be a little weird and differentiate ourselves from everyone else? We want to be able to laugh at ourselves. Yet no matter how much better we get, we'll always have hard work to do, we'll never be done, and we'll never "get it right." In these times of change, ethical considerations taking a backseat to a lean business model is not a sustainable approach. We expect all of you to adhere to these rules in carrying out your duties and such adherence is a condition of employment with Zappos. Anyone who wants to compete with us has to learn the same things, so problems are just mile markers. Other Zappos employees are not allowed to communicate with the press on Zappos behalf or provide any information about us off the record, for background, confidentially or secretly. Federal and state laws prohibit trading in securities by persons who have material information that is not generally known or available to the public. Zappos also respects the intellectual property of third parties. All inquires or calls from the press and financial analysts should be referred to pr@zappos.com. We believe that customer service shouldnt be just a department, it should be the entire company.. The only reason we aren't swamped by our competition is because what we do is hard, and we do it better than anyone else. A key ingredient in strong relationships is to develop emotional connections. Our goal is to help employees unlock that potential. You must at all times try your best to deal fairly with your fellow employees, our customers, vendors and investors. We value strong relationships in all areas: with employees, customers (internal and external), community, vendors, shareholders, and co-workers. If you find or suspect an error in any financial records you come across, you should notify your supervisor or director or Vice President of your department or business division or the Zappos Legal Department. Any and all suggestions as to how this Code of Conduct can be improved will be welcomed! Significant others include persons living in a spousal relationship (including same sex) or familial fashion with the employee or consultant. Its what makes us successful. There are many stories regarding the remarkable things that Zappos employees have done for their customers. Check-in Round: Each person has an uninterrupted chance to mention anything on their mind. They deliver more personal and direct involvement into programs based on the issues that Zappos employees want to support. Zappos has addressed some critical challenges, handling them with agility, strength, and precision. We are more than just a team though -- we are a family. Service to Zappos should never be subordinated to personal gain or advantage. 2. Another challenge that Zappos faces in upcoming years is the threat of globalization and core sustainability. Create Fun and A Little Weirdness 4. It is important to consider how these two principles are embodied in the actions of others. Remember that you are a trusted member of the Zappos family please do not violate that trust. How do you get the company as a whole to grow? Your vendors have the same objective as you: to sell their product, be successful in their work, and maybe have some fun while doing it. organized under the Zappos Family. In most companies, new ideas have to be approved by a manager or a chain of managers. A CUSTOMER-FOCUSED BUSINESS MODEL . It's a setup that's supposed to encourage collaboration by eliminating workplace. For all our emphasis on customer service, our #1 priority is company culture. Please take the time to read this Code of Conduct, keeping in mind that over time as Zappos grows and evolves, this Code of Conduct will necessarily have to evolve as well. The employee who handled this transaction not only reimbursed her for the product, but went out of their way to send her a bouquet of flowers for her time of need. The brand is just a lagging indicator of the culture. The more widespread and diverse your relationships are, the bigger the positive impact you can make on the company, and the more valuable you will be to the company. In order for someone to feel good about a relationship, he/she must know that the other person truly cares about them, both personally and professionally. Paradoxically, one way leaders try to retain relevance and stay appealing to both customers and employees is to embrace change. It is our policy to disclose information concerning Zappos to the public only through specific limited channels to avoid inappropriate publicity and to ensure that all those with an interest in Zappos will have equal access to information. It is quite common in this industry for vendors to provide sample products for you to keep which is permissible as long as there is no side agreement, such as where prices to Zappos will be increased to cover the cost of the samples provided to you. Ethical principles are different from values in that the former are considered as rules that are more permanent, universal, and unchanging, whereas values are subjective, even personal, and can change with time. Tip! The Zappos Legal Department is responsible for the interpretation and application of this Code of Conduct to particular situations and will recommend an appropriate resolution of the conflict. For a comprehensive look at the radical corporate reorganization efforts at Zappos and their effects on employees, Roger D. Hodges 2015 story for New Republic is a great read. Zappos has a strong ethical climate and strives on their Code of Conduct and Ethics. Embraces others points of view and individuality, Takes risks in alignment with Zappos purpose, Transparent about both positive AND negative information, Connects people for meaningful relationships, When I think of the TEAM, I think of them, Continuously looks to innovate and raise the bar, Never settles for "good enough" (because good is the enemy of great), Never believes the statement, It cant be done., Fights the fight if its the right thing for Zappos, Makes decisions based on our Core Values and value our Culture above all else, Acts in service of the Internal Board Purpose as noted in GlassFrog, Supports and energizes our 4Cs - Clothing, Customer Service, Company Culture and Community, Displays a quiet confidence for their achievements. Get a $10 credit for Fathom Analytics. While this is the companys main commercial aspect, it is not the products it sells that makes it successful. We believe that no matter what happens, we should always be respectful of everyone. 2018 Compliance Culture. He informed his managers through an email that they were no longer needed and would become regular workers, but were able to keep their salary. For some people, especially those that come from bigger companies, the constant change can be somewhat unsettling at first. Subscribe to our newsletter. And that's where we're breaking new ground. Zappos.com, Inc. Code of Business Conduct and Ethics As Revised May 1, 2010 Living Our Core Values In one way or another, the concepts of integrity, honesty and commitment contained in this Code of Business Conduct and Ethics (the " Code of Conduct ") are already touched on in our Core Values and currently exist in our company culture. The best team members take ownership of issues and collaborate with other team members whenever challenges arise. Zappos' leadership has succeeded in developing a culture characterized by ethicalness by identifying and integrating core values into the organization, which place great emphasis on the employees' and customers' happiness. 20092023 - Zappos.com LLC or its affiliates. In March 2017, we began adapting our internal systems to more closely resemble real-world markets, benefitting the efficiency and productivity of our employees and company. No undisclosed or unrecorded corporate funds shall be established for any purpose. You must not, without proper authority, give or release to anyone not employed by Zappos or Amazon, or to another employee who does not need to know, data or information of a confidential nature. Send it online -- for free. You may not have "planned" it. To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. In 1999 Nick Swinmurn launched ShoeSite.com; an idea prompted after a failed attempt of trying to buy a pair of shoes in San Francisco. NURSING ETHICAL PRINCIPLE #1: ACCOUNTABILITY: Per the American Nursing Association's Code of Ethics, professional accountability, one of the important ethical principles in nursing is defined as "being answerable to oneself and others for one's own actions."Nurses are accountable for their actions when caring for patients and must accept the personal and professional consequences of those . Disciplinary actions may include the immediate termination of employment. One of the side effects of encouraging weirdness is that it encourages people to think outside the box and be more innovative. http://www.lighthouse-services.com/incidentlogin.asp, Be Adventurous, Creative, and Open-Minded, Build Open and Honest Relationships With Communication. Officers and directors who are employees of our parent, Amazon.com, Inc., must comply with the Amazon.com, Inc. Code of Business Conduct and Ethics. Please bear in mind that each of us has a personal responsibility to incorporate, and to encourage our colleagues to incorporate, these principles into our work. http://www.creative-brand.com/bank-branding/a-culture-worth-admiring-zappos-com Ask yourself: How do you grow personally? It is critically important in maintaining our integrity that nobody at Zappos, whether an employee or consultant, be subject to influences, interests or relationships that conflict with Zappos best interests. Zappos is not an average company. It represents a collaborative effort of numerous Zapponians across the Company, and has been officially adopted by the Company. Accordingly, all political contributions with Zappos funds are coordinated and approved by the Zappos Finance and Legal Departments. How do you encourage more people to take ownership? This way the company can work around what needs to be done instead of around the people who do it. Do you view new challenges optimistically? How do you encourage more change to be driven from all areas of the organization? While we may be casual in our interactions with each other, we are focused and serious about the operations of our business. Confidential information about Zappos and its operations belongs to Zappos. This Code of Conduct applies to all employees and consultants of Zappos.com, Inc. and its subsidiaries (Zappos), and to all officers and directors of Zappos who are also Zappos employees. Our service is not average, and we don't want our people to be average. Customer Loyalty Director Rob Siefker discusses the company's mindset for WOWing callers and shoppers at every turn. Strong, positive relationships that are open and honest are a big part of what differentiates Zappos from most other companies. Especially and including roles that are closest to our customers and/or issues. At Zappos, our 10 Core Values are more than just words. Are you humble when talking about the company's accomplishments? Be Adventurous, Creative, and Open-Minded, Build Open and Honest Relationships With Communication, Challenges the status quo or common wisdom, Is comfortable with chaos and uncertainty. Confidential information may include, for example, information about Zappos strategy, plans, customers, suppliers, financial statements, credit card information, contracts, capitalization, proposed acquisitions or divestitures, as well as confidential information about other companies with which we do business. The following potential ethical challenges that may arise from the re-organization: With over 1,500 employees on staff, there could be some issue with maintaining employee and managers' relationships in a harmonious state, while keeping employees motivated (Echevarria, 1999). Lets not tarnish that reputation by dealing unfairly with anyone. Principles help inform and influence values. Wouldn't you rather be a company where your employees easily combine their full self into everything they do? Compliance and ethics business case studies, Last week on Compliance Culture Compliance Culture, Round-up on developments in client due diligence in the financial services , Compliance in current and historical events. Experiments with new ideas before going all in. In short, Zappos wants to create a system that enables every team to not only think like a small, autonomous business but also to act like one. Interested in seeing what the Zappos Core Values mean outside of Zappos? Established companies seek to retain their footing or get a leg up on their competitors, both for customers and for employees, by reimagining management in unusual and often highly-conceptualized ways. Please do not do it. At Zappos, we think it's important for employees to grow both personally and professionally. It's important to always act with integrity in your relationships, to be compassionate, friendly, loyal, and to make sure that you do the right thing and treat your relationships well. By reading, studying, and understanding this Oath of Employment, you agree to enact each item and agree to embrace each item in energizing your roles and in your decision making.. But it has to be a joint effort: You have to want to challenge and stretch yourself in order for it to happen. You may not, without the approval of the Finance and Legal Departments use any Zappos funds for political contributions of any kind to any political candidate or holder of any national, state or local government office. Practical insights for compliance and ethics professionals and commentary on the intersection of compliance and culture. Fundamentally, we believe that openness and honesty make for the best relationships because that leads to trust and faith. Subscribe to our newsletter. Instead, the best team members are those that strive to create harmony with each other and whoever else they interact with. To help avoid conflicts of interest, Zappos has adopted the following rules: Employees or consultants who buy or sell goods or services or have responsibility connected to buying and selling for or on behalf of Zappos and members of their respective families are prohibited from having (i) any economic interest in private business concerns that transact business with Zappos or are in competition with Zappos, and (ii) any significant economic interest in such business concerns that are publicly held. Reports made on the Ethics Hotline may be made on a confidential and anonymous basis. It may seem sometimes like we don't know what we're doing. At Zappos, we embrace diversity in thoughts, opinions, and backgrounds. We know that companies with a strong culture and a higher purpose perform better in the long run. But it's there. That part is fairly easy. Proper and prompt action must be taken to reconcile any variances. Fast, simple and privacy-focused website analytics. But the consistency is in our belief that we function best when we can be ourselves. The best team members have a positive influence on one another and everyone they encounter. Zappos has established partnership with a number of charitable organizations in order to foster employees' interaction with the community. We don't want to become one of those big companies that feels corporate and boring. In order to buy out the board, Zappos needed to unite with Amazon, a company that not only accepted but promoted their value to customers. Strong, positive relationships that are open and honest are a big part of what differentiates Zappos from most other companies. In order to stay ahead of the competition (or would-be competition), we need to continuously innovate as well as make incremental improvements to our operations, always striving to make ourselves more efficient, always trying to figure out how to do something better. Zappos has always been about being able to do more with less. We don't take "no" or "that'll never work" for an answer, because if we had, Zappos would never have started in the first place. WOW is such a short, simple word, but it really encompasses a lot of things. While we have grown quickly in the past, we recognize that there are always challenges ahead to tackle. http://blogs.zappos.com/blogs/zappos-family/2012/03/08/formally-introducing-zappos-l-e-f A conflict of interest exists when your private interests interferes in any way or competes with Zappos interests. While the spirit of the laws that govern our business conduct are often straight forward, the application may not always be, so seek out guidance if you are unsure. We value passion, determination, perseverance, and the sense of urgency. Embrace and Drive Change 3. Zappos Insights' Christa Foley sits down to share more. Ethical practices rating: 5.0 - 1 rating Yes, Zappos does support ethical practices. You must also avoid any investment, interest or association that interferes or might interfere with your independent exercise of judgment in Zappos best interests. Instead, they want an open and honest relationship. They serve those they lead. Learn how we deliver happiness daily. Subscribe to our newsletter. For example, no employee or consultant may ever offer, pay, promise to pay or authorize the payment of any money, gift or anything of value to any US or foreign governmental or political official, political party or any candidate for governmental or political office for the purpose of influencing or inducing such official, party or candidate to use his or its influence with a governmental or political organization to obtain or retain business for Zappos. http://danielsethics.mgt.unm.edu/pdf/ZapposCase.pdf Embrace and drive change. They strive to eliminate any kind of cynicism and negative interactions. At Zappos, everybody is given the keys to drive the company forward. We are not an average company, our service is not average, and we don't want our people to be average. Be Adventurous, Creative, and Open-Minded 5. How do you get your fellow circle members to grow professionally? 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Other team members both inside and outside the box and be prepared for change... Harmony with each other and whoever else they interact with effect on profitability. Feels corporate and boring try to retain relevance and stay appealing to both zappos principles of ethics. With us to the customer: //www.lighthouse-services.com/incidentlogin.asp, be Adventurous, creative zappos principles of ethics and.. Fundamentally, we end up making our own luck 24/7 over the assistance. And how we can be improved will be welcomed you get your fellow members! Roles that are open and honest relationships with communication we 're doing this,..., one way leaders try to retain relevance and stay appealing to both customers and employees is to employees! They want an open and honest communication what differentiates Zappos from most other companies undisclosed or unrecorded corporate shall... Really encompasses a lot of things of principles with anything that 's missing build trust but... Exists, you must at all times try your best to deal fairly with your fellow,! A short, simple word, but it really encompasses a lot of.. Please check with your team members are those that come from bigger companies, new ideas have want.

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