These water park passes allow access to the water park through the day of your departure. Each suite at Great Wolf Lodge comes standard with microwave, mini-fridge, coffee maker, hairdryer, iron, and ironing board. Lifeguards are provided to monitor and respond to emergencies, but not to baby-sit children. Our resorts consistently rank high in cleanliness as measured by you, our guests! Due to covid they only clean upon request which was fine with us. Get browser notifications for breaking news, live events, and exclusive reporting. You can see all the restaurants in the Dining & Shopping section. I appreciate that it kept us all active. If this isnt you, youre not going to enjoy it. Community Rules apply to all content you upload or otherwise submit to this site. Please see our partners for more details. Have questions about our suites or need help planning your stay? This is a staffing issue, not a space issue-wed wait 45 minutes for a table and the restaurant would only be 1/3 full and the very kind and hardworking staff would be rushing around like maniacs. La hora de salida es a las 11 am, pero su familia an puede disfrutar de nuestro parque acutico hasta que se cierre. Guests will be contacted prior to their visit to verify arrangements. The waterpark giant thanked us for. Will my suite be pre-assigned prior to my stay? What does the Flex package cover and when can it be purchased? In a subsequent press conference, the governor indicated the timeline for fully reopening the economy has a potential to move to earlier, depending on the percentage of vaccinated residents, Great Wolf Lodge said. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). What do I do? This is a great vacation for a very specific type: families with young kids, disposable income, and a high tolerance for noise and crowds. Yes! Besides water park admission, what other uses does my RFID wristband have? Debit cards are strongly discouraged. Why is there a maximum occupancy in the suites? How can I use my points on a room booking? How much of the park is outdoors? Wireless internet access is available throughout our lodge, which you can access from your room or common areas. They did nothing to clean the feces or to make it a safe clean place for kids. Gross.- Staff was very friendly. If a late checkout is desired we offer a 2:00 p.m. check-out for an additional fee. She cancelled the reservation and issued my refund. This means you don't have to carry cash or room keys! I have more points than the room costs. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. Learn how to find your missing items by visiting the lost and found page. Pack 'n' Play cribs are complimentary but are first come, first serve and cannot be guaranteed during high occupancy periods. Can I use scooters, Segways or Hoverboards inside the lodge? Our only complaint was that my kids both scraped themselves on the bottom of the lazy river a few times each day. However, you are welcome to play in the water park as early as 1 p.m. You do have the ability to dial out from suite phones. No problem! We didn't need cleaning while we were there but we were able to request additional supplies through the app which were delivered quickly to our door.Waterpark: This is the perfect size for my kids. "The supervisor says, 'Well, it will be 7 to 10 business days, if you want it faster, you need to call your bank or go to your bank,'". In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. By the time we left we were overstimulated, under-slept, frazzled, and a lot poorer. It can only be purchased at the time of booking. Great Wolf Resorts cobra una tarifa nominal de resort a todos los huspedes para brindar servicios adicionales que a menudo cobran de forma individual por otros resorts. You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area. We found the lifeguards to be very attentive in watching everyone, which made us feel very comfortable. I was given the option to reschedule my stay but with only 6 days until our trip it was to late for that considering work schedules and 2 kids. Paper towels were overflowing in the garbage. There are lockers, showers, and changing areas available for your use in the water park. It seems like the rooms could use a bit of an update. Keep in mind it's a resort, so things are gonna be Walmart cheap. In a statement, Great Wolf Lodge cited the large gathering. Dont even get me started on the arcade. You are subject to the best available rate on these new dates. Find answers to our most frequently asked questions below. Great Wolf Lodge operates as cashless, so there is no ATM on-site. Taxes and fees that are shown are estimates only. We are happy to report that her 3-year-old, Antoni, had a happy birthday, and got to splash and play in a hotel pool at a different hotel. Points for two-night stays expire 15 months from the checkout date on which they were earned. In a statement, Great Wolf Lodge cited the large gathering guidelines as one . If you are not careful you will see more than your room cost in arcade money sucked away.- Grossness: A child pooped in the hallway near our room and the room cleaning staff left it there. Who can use mobile check-in and how does it work? I booked a stay over 60 days in advance as part of a running promotion. Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. Can I bring food or beverages from home or an outside restaurant into the water park? The resort fee at Great Wolf Lodge includes services or amenities designed to provide families with enhanced experiences and additional conveniences, along with included amenities that would incur an additional charge at other family resorts. Yes, its expensive. 2-3 nights is best. That is where you will receive your keys and water park wristbands. Either dont do it at all or budget at least $100 for it, because you get volume discounts based on how much you spend and if you spend $100 the paw points are $0.16 each. Service animals as defined by the ADA are allowed in all areas of the resort. Qu necesito mostrar cuando llegue al resort? Can I use the room telephone to make personal calls? We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. Great Wolf Lodge in Gurnee announced Thursday that the resort and indoor water park will open with new health protocols. They were moderate and fun. Its also the same day that all industry restrictions are expected to be lifted, and businesses will be able to increase their capacity to 100%, though theyre encouraged to continue to adhere to best public health practices, the Baker administration noted. * Laundry Facilities are temporarily closed due to Covid-19 social distancing guidelines. I booked a stay over 60 days in advance as part of a running promotion. Im glad we over-prepared and had low expectations, but honestly we had a blastand we were there spring break week, along with seemingly every other family in New England. To find more, please read our Privacy Policy and Cookie Policy. Please be advised that if the crib is not returned upon check out there is a replacement charge. If you would prefer to make a reservation over the phone, please call 800.605.9653. Material and methods: The triage and the treatment protocol were established based on the scientific data. And it would be difficult for us to change our dates when you are trying to coordinate 10 people's schedules. Check the Customer Service page for driving directions. Guest further acknowledges and agrees to comply with all safety requirements . Can I add Bonus Deals on top of deal codes? We require guest checking in to be at least 21 years of age. Can my child use the water park if they wear diapers? Pack 'n' Play cribs can be reserved by clicking "Pack 'n' Play" on the Reservation page. ), and full of aggressive tweens who will, at some point, accidentally kick your preschooler in the face. Some properties may have special restrictions. For the health and comfort of all of our guests, we do not allow any pets into the lodge. I only wish they would change it up periodically so there would be different quests when we return, but I'm pretty sure they are always the same. The other two were bogus. Our web site is secured by TLS and Go Daddy. The line here gets pretty long in the AM but I've never had to wait more than 7-8 minutes. Travel agents can receive a commission on the best available rates when reservations are booked through the Reservations Center or a GDS system using their IATA number. Su estada incluir el acceso a nuestro parque acutico para todos los huspedes registrados, junto con algunas actividades tales como Wake Up with Wiley and Friends y Story Time. Please check with the front desk about pricing and availability. Are advanced deposits for reservations required? "The young lady I spoke to at the time, she said, 'Well, you know, we had a few little issues with our computer system,'" Walker said. Great Wolf Lodge plans to reopen on April 2. Your kids will probably be just as happy at a Ramada Inn with an indoor pool and a claw machine in the lobby. Are there chairs (aside from cabanas) to leave our belongings? Non-refundable offers, contracted group blocks, and third-party reservations are excluded from the flex trip offer. Not sure what to bring? Bonus Deals must be used within the date parameters of the specific Bonus Deal. Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. I recommend that as a healthier alternative than mindless video games. For the health and safety of our guests, service animals are not allowed in the pools and attractions of the water park. It cost us $90.00 or so for an average meal for 4 at the restaurant on site. Providence, Rhode Island 1 Very appreciative of COVID Cancellation Policy Review of Great Wolf Lodge Reviewed May 13, 2022 I have brought my kids to this location many times in the past and they love it. Make great memories with your kids . Suite style preference must be booked at time of reservation. ", First published on February 19, 2021 / 8:00 AM. Bonus Deals can be used with deal codes. They cannot be used for packages or any onsite charges. We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill. (www.healthyswimming.org) We also ask that diaper dependent persons wear a swim diaper. We have specially trained chefs that can offer a variety of special items for your family to enjoy. Because we do offer some rides that are considered to be extreme, we encourage you to view the restrictions for each attraction. The room mostly seemed clean with just a bit of dust around the bunk beds. Before we left on our trip, I bought a. For information on water park hours, please view our Indoor Water Parkpage. The only reason i would ever return is because there are no other options in this area. If i had another choice i would not come here. It began taking reservations for Thanksgiving week with the hope that a change in COVID numbers would allow them to reopen. Trash, food and feces all over the ground. Todas las propiedades tambin tendrn instalaciones para comer que ofrecen desayuno, almuerzo y cena. I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. The resort was supposed to re-open 3/22 (after being closed due to covid). Am I able to charge things back to my room? The other on site activists were less than impressive as well. Was it the deal of a lifetime? Debit cards are not recommended and will be authorized and held to company policies and procedures. By providing us with information about your needs the Culinary Department can assist with your dining options. Due to Covid-19 safety precautions, the water park and all additional amenities are currently reserved only for our guests. All children under the age of 18 should be accompanied by a supervising adult at all times in the water park. Points are not earned on any alcohol purchases, taxes, gratuities, fees, or any onsite purchases not charged to the room. I will never spend money here and encourage others not to.More. This program is a pipeline for future leaders for Great Wolf Lodge's current and future resorts. Please view our terms and conditionsfor detailed information on our cancellation policy. Please review waterslide safety rules for each waterslide as they may vary. Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here: greatwolf.com/terms-and-conditions. Uno de los miembros en mi grupo tiene alergias. You may wish to bring a beach towel or cover up as we ask that the towels stay in the water park area. Regular guests recommend a few essentials for the Great Wolf Lodge experience: swimsuit/cover-up, plastic bag to carry wet suits home, swim goggles, earplugs, flip flops, aqua socks, waterproof watch, exercise clothing, reading materials, warm pj's/slippers to wear to Story Time. Are there vending machines in the resort? There are in weird locations of the pool area-- no curtain for privacy, and you simply cannot supervise your children from them. Didn't try to participate in scheduled activities, again due to being full due to covid restrictions.Mirroring what another reviewer said. We cant wait to go back. What is the minimum age requirement to confirm a reservation? The company is offering a full refund to guests who might be affected by the closure and who are canceling their vacations. They did. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Lowest Rate Guarantee! All credit card transactions are secure and personal information is not submitted to third parties. Bonus Deals are personalized offers available to GWL Voyagers Club members who have completed their profile and created a password. Food is edible at best. Vendemos pases diarios para el parque acutico? Click Here to Book Direct. Sign Language interpretation services can be requested for shows and amenities with a minimum of 10 days advanced notice. Charlie Bakers current reopening plan doesnt allow for indoor water parks to reopen until August, along with saunas, hot-tubs, steam rooms at fitness centers, health clubs and other facilities. If you exceed $100 dollars, your card will be authorized automatically to obtain correct balances. Review tags are currently only available for English language reviews. Members can see their points earned in their profile ongreatwolf.com. Pool chairs are available on a first come, first serve basis throughout the water park. We require one night's stay plus taxes and fees be paid as an advance deposit to hold the reservation. CBS 2 Morning Insider Lauren Victory reports, not only did the pandemic cancel the trip, but the hotel charged them three times for nothing. Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds. 20500 Old Highway 99 SW, Centralia WA 98531, USA. This is customer service at its best. We're happy to assist guests in making copies, faxing or printing, however there is not a business center on-site. In my opinion they should allow you to leave the towels (which are striped and are obviously different than the bath towels) in the room that can be accounted for after checking out. However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here:greatwolf.com/terms-and-conditions. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! Mason, OH 45040. Where do I go when I arrive at the lodge? ", Elizabeth warns "Beware of double charges.". This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. Safes are available in each suite that may be used to lock up your valuables. Esta tarifa cubre servicios como internet inalmbrico, estacionamiento de autoservicio, acceso al gimnasio, caf en la habitacin, chalecos salvavidas y toallas en el parque acutico, acceso a fax, llamadas locales, servicio de conserjera y orejas de lobo para nios menores de 12 aos. I again contacted customer service via email, no response this time. Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. Splashy rides such as the Howlin' Tornadoan enclosed water slide that shoots you through a six-story funneland a zero-depth-entry wave pool with 3-foot swells surround the park's . Even before the trip, Walker noticed she was charged $259 not once, not twice, but three times. Great Wolf Lodge resorts in the United States and Canada are closed amid the novel coronavirus pandemic. For groups of 10+ rooms, visit theGroups section in the site's top navigationto learn more about our meeting rooms and event spaces, catering options, suites blocks, and more; once you fill out a proposal request, a member of our sales team will be in touch shortly to answer any questions and begin the planning process. We do not offer any hook ups or dumping stations. Do I have to add children under the age of 2 to my reservation? This location doesnt care about being a clean fun place for kids. We got our wristbands and proceeded to the pool area. We didn't go on the trip okay but now you're digging in our pockets where you're affecting our bills.". Heather Morrison | hmorrison@masslive.com, During coronavirus pandemic, Great Wolf Lodge to donate up to 10,000 rooms to nurses, Mothers Day brunch in Massachusetts: Where to book for May holiday in Springfield, Worcester, Boston and more, Springfield postpones July 4 fireworks; no date given. Points can be redeemed when bookingthe room portion of a future stay. COVID-19: By booking a reservation with Great Wolf, Guest (as defined herein) acknowledges the inherent risk of exposure to COVID-19 that exists by visiting any public place where other people are present.Great Wolf has enacted enhanced sanitization and safety measures to protect Great Wolf guests and Pack Members. Bonus Deals can only be used on bookings directly through greatwolf.com. I have so many great memories of this place with my daughter over the years. She cancelled the reservation and issued my refund. You want to play a game? With Easter being early this year, we decided to book for the weekend after Easter to avoid the chaos of spring break crowds. Parents: take children to the restroom often as polluting pools causes an unhealthy condition. To redeem points, members must book directly on greatwolf.com and be logged in to their account. Points will display on the home page and can be redeemed during booking. I requested a password reset and it took 2 hours and 35 minutes before I got the password reset email. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. Either plan ahead and put your names in early (they take your number and text you when theyre ready, so youre not stuck standing there), go offsite, or bring food to eat in your room. We will not accept cash at check-in or any outlets. I took the kids again in Sept 2020, after lock down began. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. No thanks! The resort will close starting on Sunday with plans to reopen on April 2. Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. The gathering limit will also be rescinded on this date. We do 3 just because of the long drive we have to get there, but if you live closer, 2 might be plenty. We had a standard room with 2 adults and 2 kids (17 &8). We could not defeat the final dragon but my daughter was happy she could redo quests and earn more points to get up higher on the leaderboard. Great Wolf Lodge offers a full spectrum of dining options for your family. Do the rooms have a refrigerator and/or microwave? We recommend that you bring bathing suits, aqua socks or flip flops for the 84-degree water park. We quickly learned during our stay that it's quite unfortunate that there isn't a better location for all the kids free activities other than the lobby because it makes it difficult to get around. When setting up a reservation online, we require the number of children under 2 to be listed. The cancellation was, of course, disappointing especially to our son and our friend's son (who also had an 8th birthday that month). Through a combination of hands-on experiences, structured learning and coaching MDP Associates will be exposed to a . Stop by the front desk to let us know you're here and pick up your water park wrist bands. Our housekeeping staff works hard to make sure each room is cleaned to the highest standards and to keep our common areas spotless. Does the lodge offer a commissionable rate for travel agents? Reservations made on the Early Saver promotion are subject to a non-refundable deposit after the time of booking. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. "It was our 3-year-old's birthday," she said. We can also assist with rescheduling your stay for a time that works better for you; please contact. When do I need to fill out a credit card authorization form? Stop what you are doing and book a trip right now! The incidental hold is $100 per night. What is included with the cost of the suites? As a gift of love or one of thanks, a Great Wolf Lodge gift card is everyone's perfect gift. Please view ourterms and conditionsfor detailed information on applicable change policy and fee. There are also spinners in the water park to dry swimsuits. Please do not use or loiter around the RV during your stay. Larger items, such as luggage, will need to be kept in your room or vehicle. Learn More About Great Wolf Resort's Privacy Policy. Its as awful as it sounds and theres no way to avoid it. 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