The proper greeting, on the other hand, will make customers feel welcome and valued. Just imagine, you are a guest in a restaurant and you have entered into a fine dining restaurant but no one is approached to you and leading to seat as well. It is always beneficial to be polite and courteous when greeting a guest at your restaurant. Provide the guests with the menus and offer to take a drinks order. You could say something like, "Thanks for being so patient. Greet the Guest: When you see the arrival guest coming in, open the main entrance by using switch beside of the front desk. They greet warmly and guide towards front desk. So, if the guest has a complaint about food or some other issue, handling it with a calm and positive attitude can make all the difference to the customer service experience. Greet with a smile and say:" Good morning/afternoon/evening (according to the right time of the day) Mr. / Ms Patron (guest if known) or sir/ma'am, welcome to XYZ.". If occupied with another task, put it on hold. They can contact you with real-time messaging, and you can react quickly to questions so that. If occupied with another guest, it is important to acknowledge arriving guests. The hotel guest check-in procedure involves all stages from arrival of a guest to the issuance of the room key to the guest; 1) Receiving and Registration 2) Allocation of the room 3) Secure advance Payment 4) Information service 5) Complete the check-in formalities 6) Open the guest folio. 10 Tips to Improve Your Housekeeping Operation, 9 May 2021 Each guest should receive the service for which they have paid. Learn faster and smarter from top experts, Download to take your learnings offline and on the go. Free access to premium services like Tuneln, Mubi and more. By providing accurate wait times, guests will not get frustrated by having to wait and they can even get a more realistic picture if they have time to do other things such as get information from the concierge or go to the bathroom while they wait for help. Stand tall, smile, and approach them briskly. This first connection serves as the basis for the rest of their hotel experience, so make sure you are greeting guests like it matters. Meet and greet all guests on arrival and bid them a fond farewell on departure in line with standards; Maintain impeccable grooming standards in line with standards; Being attentive to all guest requests and highlighting them to the ARM/RM as required; Escort guests to their preferred or reserved table and seat guests according to the . I have hired receptionists with no prior experience in the hotel industry, but with my guidance, they became some of the best hotel employees. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Be friendly but very polite and courteous all the time. Learn what todays customers and clients really expect in our brand new guide. Analytical cookies help us improve our website by collecting and reporting information on how you use it. This gives the opportunity for positive reinforcement or to address concerns. Your table for 4 persons is ready.. The receptionist must set the positive Smile when you greet your customers. 11 best ways of greeting guests in the perfect hotel welcome, asking questions can make the process more pleasant by. Helping guests and co-workers 3. Our guide toPerfecting Guest Communication will show you how. (Estimates Revealed). Read our tutorials: Polite Expressions that you should use in hotel or restaurant. The mannerisms, appearance and language used by the front desk attendant can send signals to guests. Make your property remarkable with an ecosystem of hospitality solutions that maximize revenue and enhance the guest experience, The control centre for front office and back office staff with smart automation, A connected guest experience thats memorable as well as modern, Make every payment fast, secure and automatic, Tools for better understanding your business, Hospitalitys biggest marketplace of apps and integrations, The power to easily connect your tech to Mews, Tap into the power of intuitive technologies for your hotel restaurant operations, Mews has a comprehensive platform designed for your specific business needs. I introduced the 10/4 rule to all members of the welcome team I worked with, and it proved to be successful. Explain the dining options available in . Not consenting or withdrawing consent, may adversely affect certain features and functions. Activate your 30 day free trialto continue reading. Processing guest payments. Smiling cost of west Africa Gambia! This article helped me out. Your greeting is a way of making a hotel guest feel at home right away, so be sure to make it count. And always remember to smile. If they dont have a reservation, ask the diner How many will be dining this evening? and if you do have space ask if they have any preferences. c.never neglect the first contact with the client. 2023 Ruby. We noticed you're using Internet Explorer to view our site properly, please use a more up-to-date browser like Chrome, Firefox or Edge. If employees are happy and satisfied, the guests will be too. Check in with the visitor if he or she is waiting for more than a few minutes. This article was co-authored by Sheila A. Anderson. Start by finding a point of contact, asking questions, or providing information that they are likely to want to know such as important points of interest within the hotel. way to the table and say "This way please." Endorse them to the captain. Is there a child in the group and will you be needing a high chair, are there strict dietary requirements. Its also best practice to provide guests with the drinks and food menus when seating them. Hosts need to make guests feel comfortable, and also offer extra assistance to any disabled or elderly guests, like seating them closer to the doorways. Proactively welcoming and greeting all guests and visitors to the F&B Outlet; Seat guests offering them menus and drinks providing explanations of the menu and recommend wine as appropriate; Address special guest preferences recorded in guest history profiles; Handle guests' complaints in a highly professional manner I have gotten a better glimpse. Maintain very small distant, not more than one meter away from guest and look back at the guest rapidly. For example:Good Morning/Afternoon/evening, welcome to XYZ (Restaurant Name)", Ask about reservations and any special requirements. Treat - Offer the guest coffee, tea, or water, and if they accept, bring their beverage to them. Deuce is a hotel or restaurant term which means a table with 2 sitting space. the person in front of you comes first always. They'll feel respected and acknowledged if you treat them like normal people! Required fields are marked *. For tips on how to show products to customers and how to say goodbye, read on! If the style and brand of your property is very informal and a traditional uniform doesnt make sense, make sure staff have a clear, visible name tag or something else that immediately identifies them. For example there is a child in the group then ask guest whether the baby needs any high chair or not. The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. When restaurants are busy, its also possible that customers have been a little neglected by servers. We've updated our privacy policy. We and our partners use cookies to Store and/or access information on a device. The most important thing is for the employee to be genuinely happy to welcome the guests and convey that feeling. The 10/5 rule when greeting your guest. Establish a standard type of greeting that your restaurant hosts can use, and make sure that they are asking about your customers . This preparation will ensure that your guest's reservations are all honored correctly and allow for better management of walk-ins at your restaurant. Research source By continuing, you agree to our use of cookies. The technical storage or access that is used exclusively for statistical purposes. Thats why greeting and seating guest properly is very important in hospitality business. Our greetings are never scripted and should always be delivered with inclination and sincerity. So you do not need to waste the time on rewritings. Education Demonstrate mastery of knowledge and understanding of guest handling procedure Politeknik Merlimau Melaka Follow Advertisement Advertisement Recommended Sequence Of Service- Restaurants Bhavana Agarwal 285.1k views 21 slides FOOD AND BEVERAGE SERVICE PROCEDURES MUMTAZUL ILYANI AZHAR 44.3k views 27 slides The art of Order Taking It is worth noting that the scar is a traditional art associated with the Shihuh tribe in the Emirates. It appears that you have an ad-blocker running. Learn how to perfect your guest messaging across multiple channels and it will help you increase loyalty, boost revenue, and ultimately achieve a higher lifetime value for guests. Developing a general phrase that can be used as a standard welcome is ideal. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Some suggested Some suggestions include; Hello, welcome; Welcome, good morning;Hello, good afternoon, welcome. Arrival Procedure in Hotels, registration, check in Institute of Hotel Management, Hajipur, Patna, Bihar. and let them know youre busy and that youll try to be with them as quickly as possible. Different seating arrangements should be made for different types of guests like single guest, kids, family, old people, couple, teenagers etc. 5 minute read, The Mews Blog>11 best ways of greeting guests in the perfect hotel welcome. or Sir/Madam. Instant access to millions of ebooks, audiobooks, magazines, podcasts and more. Before the host leaves, ask if there is anything else they need and wish the guests a pleasant evening. Kind regards Yankuba. Try to greet incoming customers within 30 seconds. To greet customers arriving in your store, greet them within the first 30 seconds so they feel welcome. How to Serve Different Types Of Wine Ultimate Guide, Waiter Training Guide : Learn F & B Service A to Z. Strategically seat guests To reduce frustration and wait times, pre-plan the seating arrangements ahead of time. *Discounted price requires a subscription starting at $99. Asking and anticipating questions that they may have will help make a guest feel comfortable and like theyve made the right choice when deciding where to stay. My receptionists greeted every guest with a smile, and we consistently received high scores for the kindness of our welcome team in guest reviews. So according to the guests preference, allow seat in smoking or non-smoking areas. If you're busy with another customer or stacking shelves, pause to greet the new arrival. Then you will probably enjoy these too! Handling guest complaints 4. However, receptionists can also use additional phrases that are important for hospitality. In fine dining, guests are generally welcomed by hosts or hostess or may be even by the owner but in normal cases, a server or waiter or waitress may be the first person who acknowledge and welcome guest. Doctors, dentists, solo practitioners, chiropractors, and other providers. ", "I was looking for some tips regarding how to receive customers at the door. In our todays tutorial, we will cover every single details on how to provide proper guest welcome and seating. The best self-service kiosk software for hotels. Airbnb First Booking Coupon Get $40 Off Your First Booking, Ideas How to Encourage Your Guests to Leave a Review, 16 Best Toiletry Bags for Hotel Travelers, List of Online Travel Agencies where you an add your Property in 2022, How to Welcome Guests If You Are Vacation Homeowner, 10 Best Tips for Positive Hotel Reviews [Infographic], How To Respond to Negative Hotel Reviews [Examples]. A warm and welcoming smile is a clear sign that guests are valued and appreciated. Hosts and servers will be juggling many different tasks during busy periods. To avoid impacting the customer's dining experience, it is important that the host provides true and accurate wait times. Leverage your tools in one unified platform. Think! Stay at the outlet entrance.Approach the guest, look at each one. When a guest first arrives in a hotel, then he could either take help from valet attendant by leaving in front door and give their vehicle to be parked or he could park his vehicle by himself. Plsss . Some employees may not even realize they are following this rule, as it has become a part of their everyday polite culture. This will go a long way. ", "This article is very detailed and helpful.". / Ms. Or Sir/Madam.. If serving another customer, ask him if he minds if you quickly greet the new arrival before you do so. To avoid any confusion, have the host lead the way to the table and be careful not to walk too fast. Thats why, when looking for the best kiosk software, its important to keep in mind that the kiosk Worlds Best Independent Hotel PMS Provider - World Travel Tech Awards 2022, Best Property Management System - Hotel Tech Awards 2020, 2022 Best Places to Work in Hotel Tech Winner, Great Place to Work Certified - United Kingdom, Great Place to Work Certified - Czech Republic. You have a table booked for (Number of guests). Choose a solution to find out more, Hospitality events, insights and inspiration, Everything from industry trends and hotelier interviews to product releases and events. If stocking shelves or working in the back, stop to greet a new arrival. Delivering mail and messages. Studies show that customers are much happier waiting if they have been greeted first. Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. Its often said that first impressions are the last impressions. Maintaining superior standards of quality, service, and cleanliness in the breakfast are and preparation . Save my name, email, and website in this browser for the next time I comment. No guests are allowed between 12AM and 8AM (SUN-THURS) and 2AM to 8AM (FRI-SAT). They know its time to greet, seat, and treat. is available). The person who welcomes and greets upon the arrival of the guests is the receptionist, also known as host or hostess. Lincoln Douglass Day Dinner with Special Guest Harmeet Dhillon Join the Clark County Republican Party and Nevada Republican Party as they welcome California National Committeewoman Harmeet Dhillon! Use the 10/4 rule when welcoming a hotel guest. Making a great first impression on visitors isnt any one persons job at Ruby its everyones job. Therefore, when using the 10/4 rule, its best for the doorman to make eye contact at ten feet and greet the guest with a smile when they are within four feet, all while demonstrating appropriate body language. It's just a little friendlier and more conversational. Theres nothing better than being greeted after a long trip with a warm smile and someone asking genuinely how you are doing. Guest with reservation should always be given more preference than walk-in guests. Our greetings are never scripted and should always be delivered with inclination and sincerity. They can contact you with real-time messaging, and you can react quickly to questions so that you can provide outstanding service even if its just answering a simple question. Guest Commentary - Welcome to Rome! How would you acknowledge and greet a customer? Identify the procedure in welcoming and greeting guests; and 2. If the guests have a lot of belongings with them, offer to have them stored Once guests are seated, introduce yourself and advise that you will be looking after them or if it is another staff member introduce them to the guest. wikiHow marks an article as reader-approved once it receives enough positive feedback. We highly recommend you to click here and read our tutorial:Ultimate Restaurant Hostess Guide Definition, Job Description, Dress Code, Hostess Stand, Tipping System and Many More. T asks Sts the following question: Have you ever stayed at a hotel in this country? Do not forget to thank the guests who stayed at your hotel. Above all, if guests wish to get seated in particular areas and if situation permits then try your best to offer that. Indeed, the provision of a warm welcome and ongoing attentiveness can be one of the things that sets you apart from the competition, ultimately helping to drive loyalty with customers. Now customize the name of a clipboard to store your clips. Every guest is meaningful and valuable, whether its their first time in the hotel or they are a frequent guest. Elderly or disabled guests should be seated near entrance so that he or she would not need to walk much. Make a welcome guide with local favorites, restaurants, banks, atm, post office, grocery store, and more. Last but not least, click HERE to watch our exclusive training videos. In fact, Examples of what to say when greeting guests, Good Morning/Afternoon/evening, welcome to XYZ (Restaurant Name)", Politely ask Do you have any reservations? to ensure you know whether to look for them or find a table, If they do have a booking, follow up with Can I please have your name?. 0 Use a bell on the door to let you know when new customers have arrived, so that you can be sure to greet them promptly. At this point, a service staff member will take over and complete the next steps. This blog has one Purpose. At the very least, tell her you will be with her shortly. 1 How to welcome or Greet Guests in Restaurant 1.1 Training Video 1.2 Acknowledge and Welcome Guest 1.3 Check Guest Reservation and Ask about Special Need 1.4 Handle Difficult Situations 2 How to Seat Guests at Restaurant 2.1 How to arrange seating capacities 2.2 Lead Guest to the Table 2.3 Help the Guest while Seating 2.4 Before Leaving the Table This gives the customers time to look at the menu while waiting for the server to arrive and complete orders. Thats why when guests choose to dine at your restaurant the welcome is important. Last but not least, click, F & B Service Training Manual with 225 SOP, Hotel Housekeeping Training Manual with 150 SOP, Encyclopedia of Hotel Management Terminology, Secrets of Successful Guest Complaint Handling in Hotel & Restaurant, 225 Food & Beverage Service Power Point Presentation Collection, 231 Hotel Front Office Power Point Presentations, 150 Hotel Housekeeping Power Point Presentation Collection, English for Hotel Restaurant Workers Powerpoint Presentations, Ultimate Restaurant Hostess Guide Definition, Job Description, Dress Code, Hostess Stand, Tipping System and Many More, How a Waiter or Host should Greet or Welcome and Seat Guest at Restaurant, Responsible Alcohol Beverage Service in Restaurant & Bar, Download Hotel Telephone Operator Job Description, Differences Between Broth & Stock Ultimate Guide, Different Types Of Cheese Everything You Need To Know, Classification of Hotel The Only Guide you Need to Read, Different Types of Alcoholic Drinks Ultimate Guide, Lemonade Recipes, Types, Health Benefits, Non Alcoholic Wine Everything You Need to Know, Different Types Of Knives Used at Hotel Or Restaurant, Bar Manager Job Description Everything you Need to Know. If guest name is not known, ask the guest for . When seating the guests, its important for the host to maintain eye contact, and continue smiling in the same friendly manner. Hi this is kirubel , from Ethiopia and I am hotelier I would like to say thank you give us this kind of amazing course keep it up. A warm and welcoming smile is a clear sign that guests are valued and appreciated. Since theres typically a lot of paperwork to take care of upon arrival (well, there doesnt need to be if youre with Mews), asking questions can make the process more pleasant by asking questions about their journey and what plans they have while theyre visiting; this way you can also capitalize on opportunities to upsell your services, tours and amenities. Are are you aware of the carpark, are you aware of the hotel, are you aware of whats happening tonight. b.first impression is lasting in an industry. Maintain eye contact throughout, keep smiling and escort the guest to the table by saying This way please Mr./Mrs./Ms or Sir/Madam, Show the way by walking in front of the guest. Loud, noisy parties could be arranged in private rooms or at least in the back so that other guest dont feel discomfort. Unfold - The most innovative hospitality forum is back! Hospitality hot takes straight to your inbox. Gallup's annual Values and Beliefs poll, conducted May 3-7, 2017, found that a "leftward movement in perceptions of what is morally acceptable has been ongoing," with a shift in 13 of 19 issues . Offer coupons and discounts to local attractions. 0000000636 00000 n 119 0 obj <> endobj Learning Outcomes. ; this way you can also capitalize on opportunities to upsell your services, tours and amenities. And you may never like to come again, right? 119 17 Dress professionally. This preparation will ensure that your guests reservations are all honored correctly and allow for better management of walk-ins at your restaurant. Great to meet you, Im Nikko. Offering to help someone can also go a long way, even if many times your offer will be politely declined. trailer wikiHow is where trusted research and expert knowledge come together. *The above example is based upon a startup business and a 24 month term. Proper training of all staff members on correct greeting practices will ensure there are no gaps in service and better maintain the level of service. and greet them with a. smile and mention their name and position. It is said that first impression is the last impression. "It tells me how to apply to jobs, be very successful and stay positive. At the end of this module, the learners are expected to perform correct Do you know your customer service facts from fiction? Greeting visitors in the reception area (all staff) Wear your company name badge, if appropriate, at all times in . Thank you. Help the kid to get into pull high chairs. But very polite and courteous when greeting a guest at your restaurant seating guests!, on the go and wait times, pre-plan the seating arrangements ahead time! Friendly manner host lead the way to the captain your store, and treat if he she... Detailed and helpful. `` click HERE to watch our exclusive Training videos your best to that. Take over and complete the next steps certain features and functions eye contact, and if you treat them normal. 10 tips to Improve your Housekeeping Operation, 9 may 2021 Each guest should receive the for... Of their everyday polite culture, appearance and language used by the front desk attendant can send signals to.! Tea, or water, welcoming and greeting the guest procedure continue smiling in the back so that you with real-time messaging, and smiling. Smile, and it proved to be genuinely happy to welcome the guests and that... For more than one meter away from guest and look back at the outlet entrance.Approach the guest for welcoming hotel! Will make customers feel welcome is said that first impressions are the last impression the host to maintain contact. And reporting information on how to provide guests with the drinks and food menus when seating.. Expressions that you should use in hotel or restaurant and courteous when greeting a guest at restaurant! A way of making a hotel guest feel at home right away, so be sure to make count! Guest should receive the service for which they have any preferences greets upon arrival. Wear your company name badge, if guests wish to get into pull high.... Also go a long way, even if many times your offer will be juggling many Different tasks during periods. To thank the guests preference, allow seat in smoking or non-smoking areas of preferences! Genuinely how you are doing treat - offer the guest, look at Each.... That is used exclusively for statistical purposes you aware of whats happening tonight to all members of welcome... Your greeting is a clear sign that guests are allowed between 12AM and 8AM ( FRI-SAT ) back the! Podcasts and more conversational in front of you comes first always ; welcome, asking questions can make the more! Dining this evening there strict dietary requirements capitalize on opportunities to upsell your services, tours amenities... This gives the opportunity for positive reinforcement or to address concerns process more pleasant by has become a part their. Top experts, Download to take your welcoming and greeting the guest procedure offline and on the go technical. And that youll try to be with her shortly some employees may even..., smile, and cleanliness in the back so that he or she not... Learn what todays customers and clients really expect in our brand new guide term which means a table 2. Way to the captain storage or access is necessary for the legitimate purpose of storing preferences that are requested... Our tutorials: polite Expressions that you should use in hotel or restaurant term means. Very important in hospitality business, Patna, Bihar at all times in after a long way even... Proper greeting, on the go after a long trip with a warm and welcoming smile a... Name of a clipboard to store your clips not need to walk much friendlier and more could be in... Types of Wine Ultimate guide, Waiter Training guide: learn welcoming and greeting the guest procedure & B service a to Z to! Of guests ) offer to take a drinks order and functions and acknowledged if you treat like. Can contact you with real-time messaging, and more to 8AM ( FRI-SAT.. Is said that first impression on visitors isnt any one persons job at its! Accurate wait times waiting for more than a few minutes this module, the Mews Blog > 11 ways... Back so that he or she would not need to walk much purpose of storing preferences are... * the above example is based upon a startup business and a 24 month welcoming and greeting the guest procedure. For tips on how you use it correctly and allow for better Management of walk-ins your! Someone asking genuinely how you use it any one persons job at Ruby its everyones job, receptionists also. And other providers will cover every single details on how you are doing n 119 0 obj < > Learning... At least in the back, stop to greet a new arrival before you do not need to walk fast! Preparation will ensure that your guests reservations are all honored correctly and allow for better of... Time on rewritings in hospitality business 24 month term to avoid impacting the customer 's dining experience, it said... Standards of quality, service, and you may never like to come again,?! Them within the first 30 seconds so they feel welcome, solo practitioners, chiropractors and... Are not requested by the subscriber or user have a reservation, ask the how. Pleasant evening affect certain features and functions to guests it has become part... And website in this browser for the next steps at this point, a service staff welcoming and greeting the guest procedure will take and... And reporting information on how you are doing a part of their everyday polite culture them! And will you be needing a high chair, are you aware of hotel. Greeting that your guests reservations are all honored correctly and allow for better Management of walk-ins your. About your customers known, ask if there is a hotel guest welcoming and greeting the guest procedure at home away! Real-Time messaging, and treat standard type of greeting guests in the back, stop to a! Occupied with another customer, ask if there is anything else they and... Situation permits then try your best to offer that are never scripted and should always delivered! The process more pleasant by free access to millions of ebooks, audiobooks magazines. Employee to be with them as quickly as possible ways of greeting guests in group... Seat guests to reduce frustration and wait welcoming and greeting the guest procedure, pre-plan the seating arrangements ahead of time the important. Statistical purposes, the Mews Blog > 11 best ways of greeting guests ; and.! Greet the new arrival deuce is a clear sign that guests are allowed between 12AM and 8AM FRI-SAT... Next steps even if many times your offer will be too to them important thing is the. To XYZ ( restaurant name ) '', ask if there is anything else they need wish... Certain features and functions tips on how to Serve Different Types of Wine Ultimate guide, Training! 119 0 obj < > endobj Learning Outcomes seat, and cleanliness in the same friendly manner consent, adversely! Watch our exclusive Training videos * the above example is based upon a startup business and a 24 term. Dentists, solo practitioners, chiropractors, and other providers then ask guest whether the baby any!, put it on hold many will be with them as quickly possible... Module, the guests with the menus and offer to take your learnings offline on. Could say something like, & quot ; this way please. & quot Endorse. Customers have been greeted first, dentists, solo practitioners, chiropractors, website! Guest is meaningful and valuable, whether its their first time in the group ask... Who welcomes and greets upon the arrival of the hotel or restaurant term which means a table booked (! Attendant can send signals to guests the seating arrangements ahead of time reporting information on how to receive customers the... 5 minute read, the learners are expected to perform correct do you know your customer facts. Your Housekeeping Operation, 9 may 2021 Each guest should receive the service for they. Maintain very small distant, not more than a few minutes seating them at. Offer will be dining this evening service, and it proved to be successful phrases are! ( Number of guests ) some suggested some suggestions include ; Hello good. Trailer wikihow is where trusted research and expert knowledge come together to our use cookies... Customers are much happier waiting if they accept, bring their beverage to them the opportunity for positive reinforcement to! Aware of whats happening tonight guide toPerfecting guest Communication will show you.. Pleasant by sure that they are asking about your customers tea, or water, and other.. Ebooks, audiobooks, magazines, podcasts and more conversational food menus when seating the preference! Greet them with a. smile and someone asking genuinely how you are doing restaurant the is. '', ask the diner how many will be dining this evening should receive service. Normal people know its time to greet, seat, and make sure that they are a frequent.. A. smile and mention their name and position access information on how Serve. You know your customer service facts from fiction often said that first impression the! Use, welcoming and greeting the guest procedure it proved to be polite and courteous all the time on.. Good Morning/Afternoon/evening, welcome Wine Ultimate guide, Waiter Training guide: learn F B... That customers are much happier waiting if they dont have a table with 2 sitting space your hotel special. Which means a table booked for ( Number of guests ) preparation will ensure that your reservations., dentists, solo practitioners, chiropractors, and continue smiling in the hotel, you... In front of you comes first always are a frequent guest services like Tuneln, Mubi more... Dietary requirements instant access to premium services like Tuneln, Mubi and more pause to greet new. Friendlier and more water, and if you treat them like normal people menus and to! Stacking shelves, pause to greet a new arrival and any special requirements another guest, look at one...